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Director of Supported Living

Chapel Haven Schleifer Center

New Haven, CT

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JOB DETAILS
SALARY
$67,000–$85,000 Per Year
SKILLS
Administrative Skills, Best Practices, Billing, Budgeting, Coaching, Communication Skills, Community Programs, Compensation and Benefits, Continuous Improvement, Corrective Action, Developmental Disabilities, Diversity, Documentation, Driver's License, Expense Tracking, Financial Administration, Human Resources, Leadership, Maintain Compliance, Mentoring, Multitasking, Nonprofit, On Call, Onboarding, Operational Strategy, Operational Support, Operations, Organizational Skills, People Management, Performance Management, Performance Metrics, Problem Solving Skills, Project/Program Management, Purchasing/Procurement, Quality Assurance, Quality Assurance Methodology, Quality Management, Record Keeping, Regulations, Regulatory Compliance, Reimbursement, Risk Management, Sales Prospecting, Service Delivery, Social Work, Special Education, Strategic Planning, Team Building, Team Player, Time Management
LOCATION
New Haven, CT
POSTED
Today
Dynamic Diversity - Caring Collaboration - Individual Integrity - Community Connection

Director of Supported Living

Full Time

New Haven, CT, US

Requisition ID: 1769

Salary Range: $67,000.00 To $ 85,000.00

Schedule: 40 hours/wk., flexible M-F

Schedule & Additional Expectations
  • Full-time, exempt position (40 hours/week)
  • Flexible schedule, including evenings and weekends as needed
  • Participation in rotating on-call coveragerequired
  • Must be able to provide transportation for individuals when necessary
Chapel Haven Schleifer Center is an award-winning nonprofit company devoted to empowering adults with disabilities to live independent and self-determined lives. We believe self-advocacy supports the growth of our individuals and collaborate with them to create services that foster independence. In 2022, we celebrated 50 years of excellence in the field of disabilities and continue our dedication to building a diverse, inclusive, and authentic workplace. If you share our core values of dynamic diversity, caring collaboration, individual integrity, and community connection, we want to hear from you!

Why consider a career at CHSC?
  • Comprehensive benefits: Full-time employees receive a complete benefits package, including paid time off and tuition reimbursement.
  • Flexible Opportunities: Part- time employees enjoy a flexible schedule, valuable hands-on experience, and the opportunity to make a meaningful impact on the lives of the individuals we support. Select Benefits may also be available.
  • Room for growth: We offer a professional yet warm and welcoming workplace with opportunities for career advancement
  • Staff longevity and Development: over 50% of our staff have been with us for 5+ plus years, many of whom started in entry-level roles and have grown into fulfilling, long-term careers spanning 10 plus years.
  • A culture of Community and Compassion: We take pride in our strong sense of community, teamwork, and dedication to making a difference in the lives of those we serve.
Join us and become part of the team that values professional growth, meaningful work, and a culture of care!

The Role:

The Director of Supported Living provides strategic and operational leadership for the Supported Living Program (SLP), ensuring high-quality, person-centered services for adults with intellectual and developmental disabilities. The Director of Supported Living oversees program operations, staff performance, regulatory compliance, and continuous quality improvement while fostering a culture of accountability, inclusion, and excellence.

In partnership with the SVP of Community Programs, the Director of Supported Living supports program growth, innovation, and long-term planning while ensuring alignment with DDS, CARF, and organizational standards. This leadership role is instrumental in helping individuals achieve maximum independence, community inclusion, and quality of life.

Essential Responsibilities:

Leadership & Team Development
  • Supervise and support Program Managers, Benefits Coordinators, and Support Coordinators
  • Lead recruitment, onboarding, training, and retention efforts in partnership with Human Resources
  • Provide coaching, mentorship, and performance management to staff
  • Foster a positive, collaborative, and accountable team culture
  • Lead staff and management meetings and support ongoing professional development opportunities
Program Oversight & Service Delivery
  • Oversee daily operations of the Supported Living Program
  • Ensure services remain person-centered, outcomes-driven, and aligned with best practices
  • Monitor implementation of individualized service plans and measurable goals
  • Support successful transitions within programs and levels of care
  • Build strong relationships with individuals served, families, guardians, and interdisciplinary teams
Compliance & Quality Assurance
  • Ensure compliance with DDS, CARF, and organizational standards
  • Lead quality improvement initiatives, audits, and corrective action planning
  • Monitor incident reporting, documentation, and risk management processes
  • Track program outcomes and performance metrics to support continuous improvement
Financial & Administrative Responsibilities
  • Assist with program budgeting, staffing, payroll, billing, and reimbursement oversight
  • Monitor expenses and identify opportunities for operational efficiency
  • Ensure timely and accurate DDS and private service billing
  • Maintain organized records related to expenditures and purchasing
Strategic Planning & Community Engagement
  • Partner with senior leadership on long-term planning and program growth
  • Identify opportunities for new services and program expansion
  • Represent the organization at community meetings, events, and forums
  • Develop strong partnerships with DDS, providers, advocacy groups, and community organizations
MINIMUM REQUIREMENTS:

Minimum Qualifications
  • Bachelor's degree in Social Work, Human Services, Special Education, or a related field required
    (Master's degree preferred)
  • Minimum of 7 years of experience supporting adults with intellectual and developmental disabilities (I/DD)
  • Previous supervisory and leadership experience required
  • Experience with program development and service coordination
Preferred Skills & Experience
  • Strong understanding of DDS regulations, CARF standards, and person-centered practices
  • Excellent leadership, communication, and problem-solving abilities
  • Ability to manage multiple priorities in a fast-paced environment
  • Experience with outcomes-based service models and quality assurance practices
  • Strong organizational and documentation skills
  • Proficiency with electronic documentation systems such as SetWorks
  • Valid Connecticut driver's license required; ability to obtain Public Service License


Do not meet every single requirement? Studies have shown that women, LGBTQ+, and people of color are less likely to apply to jobs unless they meet every single qualification. If you are excited about this role but your experience does not align perfectly, we encourage you to apply. You may be just the right candidate for this or other roles at Chapel Haven!

Dynamic Diversity - Caring Collaboration - Individual Integrity - Community Connection

Schedule & Additional Expectations

Full-time, exempt position (40 hours/week)
Flexible schedule, including evenings and weekends as needed
Participation in rotating on-call coverage required
Must be able to provide transportation for individuals when necessary

About the Company

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Chapel Haven Schleifer Center