Job Details | IASA Job BankToggle NavigationHome Sign In or RegisterSearch for OpeningsWelcome to the Illinois Education Job Bank where you can Search Openings Save Resumes and Apply Online for FREEJob DetailsDirector of Support OperationsSharePrintDutiesPosition definition The Director of Support Operations oversees and manages the Districts contractedsupport services for student transportation and food services. This position serves as the primary liaisonbetween the District contracted service providers families and the broader community to ensure safeefficient and compliant operations. The Director is responsible for contract administration and performanceoversight and must possess strong communication and relationship-building skills. The role emphasizesregulatory compliance community engagement service quality and alignment with the Districts mission andstrategic priorities.Key Duties Responsibilities and KnowledgeContract Oversight & Vendor Management Serve as the Districts primary contract administrator for outsourced transportation and food serviceproviders. Monitor vendor compliance with contract terms service level agreements ISBE transportationrequirements USDA nutrition standards and District expectations. Conduct regular performance reviews with vendors address service issues corrective actions andcompliance concerns. Coordinate contract renewals amendments and rebids in collaboration with Purchasing Finance andlegal counsel. Review and approve vendor invoices ridership data routing reports and service documentation foraccuracy and compliance.Transportation Operations Logistics & Compliance Maintain strong working knowledge of ISBE transportation rules student eligibility safetyrequirements and reporting expectations. Serve as the Districts transportation subject-matter resource when working with contracted providersadministrators and families. Consult with the vendor to coordinate transportation logistics including routing changes servicedisruptions weather-related decisions and emergency response. Review and analyze routing efficiency on-time performance ride times and service equity. Ensure accurate transportation records and required documentation are maintained and available foraudits or reviews.Food Service Oversight & Program Coordination Oversee contracted food service operations to ensure compliance with federal and state nutritionrequirements. Coordinate meal service schedules program accessibility and service expectations with vendors andbuilding administrators. Monitor service quality participation trends and compliance documentation. Ensure the School Food Authority responsibilities are met based on ISBE guidelines and regulations.Communication & Community Engagement Serve as a primary point of contact for parents and guardians regarding transportation and foodservice concerns. Build and maintain positive relationships with parents school administrators community membersand service providers. Address concerns professionally empathetically and consistently to promote trust and transparency.Financial & Performance Management Analyze service costs contract metrics and operational data to ensure fiscal responsibility and bestvalue. Support budget development and long-term planning for contracted support services. Identify cost-saving opportunities efficiencies and service improvements while maintaining safetyand quality. Prepare reports and recommendations for District leadership and the Board of Education.Policies Planning & Continuous Improvement Develop review and recommend administrative procedures related to support operations. Monitor regulatory and industry changes related to transportation and food services and recommendoperational updates. Support long-term planning for service delivery contract structure and operational improvements.Promote a culture of accountability customer service and continuous improvement across supportoperations.Key Skills Talent and AbilitiesOperational Expertise Ability to interpret transportation and food service regulations and apply them effectively withincontracted service models. Ability to comprehend and manage multi-million dollar contract.Communication & Community Relations Exceptional verbal and written communication skills particularly when working directly with parentsand guardians. Ability to communicate complex operational information clearly calmly and empathetically. Demonstrated ability to build trust and maintain positive relationships with families and communitystakeholders.Leadership & Collaboration Ability to lead through influence and collaboration rather than direct supervision. Strong relationship-building skills with vendors administrators principals and cross-functionalteams. Effective problem-solving and conflict-resolution skills. Ability to manage and lead the districts transportation and food service support staff.Analytical Organizational & Technical Strong analytical skills to evaluate data service performance and contract compliance. Excellent organizational skills to manage contracts compliance records and service documentation. Ability to manage multiple priorities in a fast-paced service-oriented environment.Strategic Alignment & Results Ability to align support operations with the Districts Strategic Plan fiscal priorities and serviceexpectations. Demonstrates initiative sound judgment accountability and attention to detail. Commitment to high-quality service delivery and continuous improvement.QualificationsEducation and Certifications Bachelors Degree in Business Supply Chain Management or related field required. Current food service handler certification or ability to obtain within six months.Knowledge and Experience Strong understanding of continuous improvement processes. Familiarity with Federal & Illinois Transportation Laws. Familiarity with the Illinois Transportation Claim. Experience with data collection analysis and reporting. Strong knowledge of Google Suite of office products. Experience with Skyward Qmlativ preferredSalaryBenefitsSalary and Benefits261 days including paid legal holidays25 vacation days12 sick days2 personal daysMonthly mileage stipend of 225Doctoral Tuition ReimbursementMedical dental optical insurance-employee choice of high deductible PPOHSA PPO or HMOLife insuranceSalary range 113880- 123268How to ApplyApplication ProcedureApply online.Please Submit Supporting documents onlineSupporting documentsResume transcripts copies acceptableThree current letters of recommendationProof of Illinois Professional Educator License with General Administrative EndorsementSelection ProcedureApplications will be reviewed by district administratorsLink to DistrictThird Party Online Application Web Pagehttpswww.applitrack.comd300onlineappdefault.aspxCategoryAdministrationSchool Districtwww.d300.orgPosition Websitehttpswww.applitrack.comd300onlineappdefault.aspxCategoryAdministrationILearn LinkILearnReport Card LinkDistrict Report Card Job Posting Date 182026 Start Date 222026 SharePrint«Back to Search Results Job DetailsDistrict Name CUSD 300Building Name Central OfficeAddress 2550 Harnish Drive Algonquin IL 60102Phone 847-551-8300Fax 847551-8413IASA Region KishwaukeeCounty KaneEmployment Type Full-time permanentJob Category Other AdministrativeGrade Level Unit DistrictJob Alerts Sign Up217-753-2213HelpAboutDisclaimersResourcesRSS FeedContact IASAInterim Education Service CorpsPrivacy Policy© Copyright IASA Illinois Education Job Bank 2026. 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