Academic Affairs, Analysis Skills, Communication Skills, Customer Support/Service, Data Analysis, Disability Accommodations, Funding, Leadership, Marketing, Military, Organizational Skills, Presentation/Verbal Skills, Project/Program Management, Research Grants, Student Admissions, Student Services, Writing Skills
Posting Summary
Logo
Posting Number
STA00270PO26
Job Family
Enrollment Management
Job Function
Student Services
USC Market Title
Student Services Program Manager
Link to USC Market Title
Job Level
M1 - Managerial
Business Title (Internal Title)
Director of Student Success & Retention
Campus
Lancaster
Work County
Lancaster
College/Division
USC Lancaster College/Division Level
Department
USC Lancaster - Palmetto College
State Pay Range
G10
USC Market Range
MRH - $63,557 $79,446 $95,336
Anticipated Hiring Range
Salary commensurate with qualifications.
Location of Vacancy
Part/Full Time
Full Time
Hours per Week
37.5
Work Schedule
The standard work schedule will be Monday - Friday from 8:30am - 5:00pm.
Must be willing to work a flexible schedule to meet the needs of the department.
Basis
12 months
Job Search Category
Student Services
About USC
About University of South Carolina
From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service - helping to build healthier, more educated communities in South Carolina and beyond.
Veterans' Preference Statement
The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.
Benefits for FTE Positions
The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.
Position Description
Advertised Job Summary
The Director of Student Success and Retention is responsible for developing and implementing a retention plan that specifies effective retention and success initiatives. This position will also develop and manage advising. Will also oversee the Academic Success Center, Counseling and Disability Services Departments. Will have significant involvement with Student Life and USC Connect.
Job Related Minimum Required Education and Experience
Requires a bachelor's degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.
Required Certification, Licensure/Other Credentials
Preferred Qualifications
Knowledge/Skills/Abilities
Knowledge of data analytics and relevant student success software (Target X desired).
Ability to analyze and present student success and retention data for the sake of strategic decision-making.
Proven skill in advising college undergraduates.
Ability to communicate and collaborate well with campus stakeholders especially, faculty marketing, admissions, student success and business offices.
Written oral and communication skills.
Strong organizational skills.
Customer service orientation.
Job Duties
Job Duty
In collaboration with Associate Dean, develops and implements a retention plan that specifies effective retention and success initiatives. Uses data to assess the efficacy of the retention plan. Communicates plan to University stakeholders.
Essential Function
Yes
Percentage of Time
30
Job Duty
In collaboration with the Associate Dean, develops and manages advising. Supports faculty and staff advisors.
Essential Function
Yes
Percentage of Time
20
Job Duty
Oversees the Academic Success Center, Counseling Services, and the Student Disability Resource Center.
Essential Function
Yes
Percentage of Time
20
Job Duty
Performs other duties as may be assigned by the Associate Dean of Academic and Student Affairs.
Essential Function
Yes
Percentage of Time
5
Job Duty
Collaborates with the Director of Student Life to develop and evaluate co-curricular programming that promotes student success and engagement.
Essential Function
Yes
Percentage of Time
15
Job Duty
Manages, coordinates, and promotes activities related to USC Connect including Integrative Learning Training and Graduation with Leadership Distinction.
Essential Function
Yes
Percentage of Time
10
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive
No
Hazardous weather category
Non-Essential
Posting Detail Information
Number of Vacancies
1
Desired Start Date
06/01/2026
Job Open Date
04/21/2026
Job Close Date
Open Until Filled
Yes
Special Instructions to Applicant
A complete application must include the following:
- Completed application form
- Cover Letter
- Resume
- Contact information - including a phone number and email address - for a minimum of three professional references
Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position., depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
Quicklink for Posting
EEO Statement
The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.T
The University of South Carolina