Director of Student Accounts

SUMMARY

The Director of Student Accounts is responsible for the management and coordination of student billing, the collection and custody of financial receipts related to the accounts receivable function, and the disbursement and receipt of funds to students' accounts. The Director provides leadership to the Student Accounts staff performing billing functions, develops procedures that promote student financial responsibility and support the financial health of the institution, and assists in setting priorities and promoting the overall vision of the Enrollment Services Center. This position also counsels students and families regarding accounts receivable and helps ensure students understand their financial obligations, as well as the financial resources and options available to them.

This position is a leadership role requiring high integrity, attention to detail, strong supervisory skills, sound judgment, and the ability to manage complex processes in a student-centered and compliance-driven environment.

ESSENTIAL RESPONSIBILITIES

• Financial: Oversee the collection of outstanding student balances, document clear procedures, and collaborate with Administration and Finance to develop strategies and metrics to reduce student receivables; perform and/or supervise fee assessment, tuition payment plans, alternate payment sources (including waivers and reimbursements), miscellaneous billing and revenues, refund processing, and collection activities; manage the budget and department expenses.
• Reporting: Ensures that federal, state, and other reporting requirements are timely, including the A133 audit, FISAP, and other mandatory filings; prepares required tax forms; represents the University on institutional committees; and in coordination with Business Office personnel, serves as point of contact for independent auditors on student accounts matters.
• Process-Procedures: Maintain accounts receivable process maps; develop and maintain a Student Accounts procedural manual that supports fiscal controls and compliance with university funding directives; and identify and implement more efficient processes and procedures in accordance with U.S. Department of Education, PASSHE, ESU, and NACUBO standards.
• Student Facing: Develop materials and conduct presentations and workshops that educate students on financial literacy and responsibility; review and act on student residency classifications; and counsel students and families on available financial options.
• Accounts Receivable: Manage the Accounts Receivable module of the student information system; responsible for the configuration and rules for functions related to accounts receivable.
• Technical: Act as systems administrator for the online payment gateway ancillary system; work with enrollment systems manager on rolling out module enhancements and system updates, developing training and documentation; work with the enrollment systems manager on integration initiatives to streamline student services.
• Training: Establish job standards for staff and accurately, effectively evaluate staff; deliver functional training, schedule work assignments, approve leave requests, conduct performance evaluations and create professional development plans.
• Performs other duties as assigned.