Director of Slot Operations

Under the direction of the VP of Gaming Operations, the incumbent is responsible for the successful operation of The Golden Nugget Hotel & Casino’s Slot Department, including department profitability, guest satisfaction, employee engagement, safety and compliance.

Benefits:

• Extensive and well-rounded training program
• Continued career development and growth opportunities
• Generous employee discounts on dining, retail, amusements, and hotels
• Multiple health benefit plans to suit your needs
• Dental, vision, voluntary life, short term disability, flexible spending accounts and 401 (k)
• Paid time off

• Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
• Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.

• Work with the GM of Gaming Operations to develop, implement and measure the department’s strategic plan and objectives with inclusion of payroll, equipment, operational expenses, capital budgets, etc.
• Responsible for the daily operation of all Slot Department functions including the direction, coordination, administration, oversight and measurement of all department initiatives, goals and objectives.  
• Ensure department activities reflect the Golden Nugget’s policies and procedures and are in compliance with the National Indian Gaming Commission (NIGC) and Federal regulatory requirements. Monitor existing internal controls for efficiently and effectiveness and maintain the integrity of all Slot Department activity.
• Develop and implement golden Nugget Hotel & Casino’s Slot Department policies and procedures and gain approval from Human Resources prior to implementation to ensure consistency with Golden Nugget’s policies including business ethics guidelines. 
• Analyze physical layouts of slot machines, recommend appropriate changes to enhance utilization, staffing and floor space; plan and implement slot conversions and modifications; create and maintain preventive maintenance and repair processes to ensure slot machines are in good working order and down times are minimized.
• Analyze, audit and summarize all pertinent statistical data, correlate into appropriate forms/reports and disseminate accordingly.
• Initiate new marketing strategies and concepts for Slot Department.
• Maintain the utmost integrity and confidentiality of all golden Nugget Gaming trade secrets and proprietary information including but not limited to business processes, customer lists, marketing plans, etc.
• Promote the highest caliber of guest service; develop professional relationships with guests to encourage continued/increased patronage.
• Arrange and attend on and off-site player events.
  Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Participate in special projects as assigned.
• Recruit, select, train, coach, counsel, recognize and retain direct reports who consistently perform actions and behaviors that reinforce excellence in business operations and guest service.
• Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and employees as appropriate.
• Promote positive public/employee relations at all times.
• Maintain a clean, safe, hazard-free work environment within area of responsibility.
• Safeguard the confidential information of all employee, department and company records.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.

• Bachelor's degree in a related field or an equivalent combination of education and/or experience.
• Fifteen (15) or more years of slot experience including experience in an organization with 2,000+ units; technical and operational experience required.

• Experience with Slot Systems required – SDS, SMS or CMS – and ability to do queries and use performance reports to analyze data for slot product performance and department productivity.
• Proficient in Microsoft Office including Excel, Word, PowerPoint and Outlook.
• Demonstrated ability to develop department policies, procedures and guidelines related to profitability, operational effectiveness and efficiency, staffing and service.
• Demonstrated ability to develop a successful team including a qualified successor to his/her role.
• Demonstrated relationship-building with players.

EOE