Director of Services

Avathon is seeking a Director of Services to lead end-to-end services delivery and services revenue. This leadership role is responsible for ensuring customer implementations are delivered on time, on budget, and at the highest quality, while driving billable utilization, margin performance, and services-led expansion.

The role blends operational, commercial, and delivery leadership, with accountability for resourcing, implementation estimation, and scaling a high-performing services organization.

Core Responsibilities

• Own the end-to-end delivery lifecycle for customer implementations, from post-sale handoff through go-live and customer acceptance
• Establish delivery standards, governance models, and escalation paths
• Own Professional Services revenue, including bookings, recognition, and forecast accuracy
• Be accountable for services gross margin, utilization rates, and cost control
• Identify and drive: Implementation expansions, scope increases, follow-on services and upsell opportunities
• Support deal structuring, services pricing, and contract negotiations
• Carry explicit responsibility for services-led upsell and expansion targets
• Identify opportunities to expand customer value through: Additional use cases, advanced AI capabilities, optimization, tuning, or roadmap-aligned services
• Own resource planning and capacity modeling across all services roles
• Manage a blended delivery model (onsite, remote, nearshore/offshore as applicable)
• Own the estimation framework for services engagements.
• Ensure accurate scoping of: Effort and duration, skill requirements, dependencies and risks
• Define and track KPIs for: Billable utilization, Revenue per consultant, Margin per engagement, On-time and on-budget delivery
• Partner closely with:
  • Sales – services scoping, deal support, upsell execution
  • Product & Engineering – feedback loops from implementations to roadmap
  • Customer Success – long-term adoption and value realization
• Serve as the voice of delivery in executive planning and go-to-market discussions.

Required Qualifications

• 10+ years of experience in Professional Services, Consulting, or Enterprise Software Delivery.
• 5+ years in a services leadership role with direct revenue and margin responsibility.
• Proven experience owning:
  • Services revenue targets
  • Billable utilization and capacity planning
  • Implementation estimation and scoping
• Strong understanding of enterprise AI or data-driven software platforms.
• Demonstrated ability to scale delivery teams in fast-growth environments.
• Excellent executive communication and customer-facing leadership skills.

Preferred Qualifications

• Background in AI, ML, data platforms, or analytics-driven software.
• Experience in a Silicon Valley or high-growth SaaS environment.
• Familiarity with enterprise buying cycles and complex implementations.
• Experience with global or distributed services teams.
• Must be legally authorized to work in the U.S. as a U.S. Citizen or Permanent Resident (Green Card holder). Visa sponsorship is not available for this role.

Success Metrics

• Achievement of services revenue, margin, and upsell targets
• High billable utilization without delivery burnout
• On-time, on-budget customer implementations
• Strong CSAT and renewal influence
• Predictable, scalable services delivery model

Compensation: The total compensation range for this role is $180,000–$210,000, inclusive of base salary, with eligibility for performance-based bonus and equity. Compensation is commensurate with experience, scope, and impact.