Director of Services and Care Transitions

Homelessness is the largest social and public health crisis in California. Illumination Health + Home is a growing non-profit organization dedicated towards disrupting the cycle of homelessness by providing targeted, interdisciplinary services in our recuperative care centers, emergency shelters, housing services and children's and family programs. IH+H currently has 13+ facilities with 22+ micro-communities scattered across Orange County, Los Angeles County and the Inland Empire.

Job Description

The Director of Healthcare Programs (RN) is a senior leadership role responsible for the strategic oversight, clinical quality, and operational integration of healthcare services across Illumination Health and Home programs. This role will lead all medical staff within the Recuperative Care program and supervise all Enhanced Care Management (ECM) programs and staff, while advancing and scaling care management services across the organization.

As a key member of the senior leadership team, the Director will partner closely with operations to ensure high-quality, compliant, and patient-centered care delivery that aligns with organizational goals and community impact.

The pay range for this position is $140,000 - $155,000 annually, depending on experience.

Responsibilities

Clinical Leadership & Oversight

• Provide direct supervision and leadership to all medical staff within the Recuperative Care program, including RNs, LVNs, and medical assistants.
• Establish and maintain clinical standards, protocols, and workflows to ensure high-quality, evidence-based care.
• Monitor clinical performance metrics and implement quality improvement initiatives.
• Ensure compliance with all regulatory, licensing, and accreditation requirements.

Program Development & Care Management

• Lead the enhancement and expansion of the organization’s care management programs, including ECM (Enhanced Care Management) and related services.
• Develop scalable models that integrate medical, behavioral health, and social services.
• Support the development and implementation of standardized case management workflows, documentation practices, and client engagement protocols across programs.
• Develop strategies to improve client acuity management, service prioritization, and caseload efficiency while maintaining quality of care.
• Utilize data and outcomes to drive continuous improvement and demonstrate impact.
• Assist in the development of KPIs and performance improvement plans related to medical and case management effectiveness, client outcomes, and service delivery standards.
• Partner closely with all CalAIM-related programs to ensure alignment, integration, and optimal performance across services.

Operational Partnership

• Collaborate closely with the Operations team to align clinical services with program workflows, capacity planning, and client needs.
• Promote interdisciplinary collaboration between medical, behavioral health, and case management teams to support whole-person, client-centered care.
• Support efficient utilization of resources while maintaining high standards of care.
• Participate in program planning, budgeting, and performance management.

Leadership & Strategy

• Serve as a key member of the senior leadership team, contributing to organizational strategy, decision-making, and growth initiatives.
• Foster a culture of collaboration, accountability, and mission-driven service.
• Identify opportunities for innovation, partnerships, and funding to support program growth.
• Ensure care management services are culturally responsive, equitable, and aligned with organizational values and client-centered practices.
• Represent Illumination Health and Home in external meetings with healthcare partners, payers, and community stakeholders.

Preferred Experience/Minimum Qualifications

Required:

• Active Registered Nurse (RN) license in the State of California
• Master’s degree in Nursing, Public Health, Healthcare Administration, or related field preferred
• Minimum of 5–7 years of progressive leadership experience in healthcare programs
• Experience managing clinical teams and overseeing care delivery in complex settings
• Strong knowledge of care management models, including ECM and Medi-Cal populations
• Experience overseeing interdisciplinary care coordination and case management services within healthcare or community-based programs
• Experience developing and implementing workflows related to case management documentation, client engagement, and continuity of care
• Experience working with underserved or vulnerable populations

Preferred:

• Experience in recuperative care, homeless services, or community-based healthcare
• Knowledge of CalAIM Community Supports, discharge planning, utilization management, and care transition processes
• Familiarity with trauma-informed care, motivational interviewing, harm reduction, and client-centered service delivery models
• Proficiency in MS Office Suite i.e. Outlook, Word, Excel, Teams

Benefits

• Medical Insurance funded up to 91% by Illumination Foundation (Kaiser and Blue Shield), depending on the plan
• Dental and Vision Insurance
• Life, AD&D and LTD Insurance funded 100% by Illumination Foundation
• Employee Assistance Program
• Professional Development Reimbursement
• 401K with Company Matching
• 15 days vacation PTO/year
• 6 days sick PTO/year
• 10 days holiday PTO/year
• Potential eligibility for the Public Service Loan Forgiveness Program (PSFL) for federally qualified loans