Director of Service

Technical Solutions, Inc.

Pittsburgh, PA

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JOB DETAILS

SKILLS

Best Practices, Budget Management, Budgeting, Business Strategy, Commercial Construction, Communication Skills, Construction, Construction Management, Continuous Improvement, Corporate Policies, Cost Control, Customer Escalations, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, ERP (Enterprise Resource Planning), Forecasting, HVAC, Industry Standards, Leadership, Maintain Compliance, Maintenance Services, Market Trend Analysis, Mentoring, Needs Assessment, On Site Support, Operations, Operations Processes, Performance Analysis, Performance Metrics, Policy Implementation, Problem Solving Skills, Procedure Implementation, Profit & Loss, Project Management Professional (PMP), Project/Program Management, QoS (Quality of Service), Quality Management, Regulatory Compliance, Risk Management, Safety Compliance, Sales, Service Delivery, Set Goals, Strategic Planning, Team Lead/Manager, Time Management, Up-Selling

LOCATION

Pittsburgh, PA

POSTED

11 days ago

Technical Solutions Inc. is currently seeking a Director of Service on behalf of our client, an HVAC contractor based in the Pittsburgh area. The Director of Service is responsible for leading and overseeing all service operations within the company, including maintenance, warranty, repair, and service-related projects. This role ensures high-quality service delivery, operational efficiency, customer satisfaction, and profitability while aligning service operations with company goals and standards.

Description:

Leadership & Management

Lead, mentor, and manage service managers, supervisors, and field service teams
Establish performance goals, conduct evaluations, and support professional development
Foster a culture of safety, accountability, and continuous improvement
Performs other related duties as assigned.

Service Operations

Oversee daily service operations, including scheduling, dispatch, and field execution
Ensure timely and high-quality completion of service and warranty work
Develop and implement service policies, procedures, and best practices
Coordinate service activities with construction, project management, and sales teams

Customer Relations

Serve as the senior point of contact for escalated customer service issues
Build long-term client relationships and ensure high customer satisfaction
Monitor service performance metrics and customer feedback

Financial & Business Management

Develop and manage the service department budget
Track and improve service profitability, margins, and cost controls
Prepare forecasts, reports, and performance analyses for leadership
Identify opportunities for service growth, upselling, and recurring revenue

Quality, Safety & Compliance

Ensure compliance with all safety regulations, company policies, and industry standards
Oversee warranty compliance and risk management related to service work
Promote continuous quality improvement across all service activities

Strategic Planning

Develop long-term service strategies aligned with company objectives
Evaluate and implement tools, technology, and systems to improve service efficiency
Analyze market trends and recommend new service offerings or improvements

Qualifications:

Bachelor's degree in Construction Management, Engineering, Business, or a related field (or equivalent experience) or 8-12 years of experience in construction or service operations, with at least 5 years in a leadership role
Strong knowledge of construction service, maintenance, and warranty operations
Proven experience managing budgets, teams, and operational processes
Excellent leadership, communication, and problem-solving skills
Experience in commercial construction or specialty trades
Familiarity with service management software and ERP systems
Professional certifications (PMP, CCM, or similar)

Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.

About the Company

Technical Solutions, Inc.

Technical Solutions Inc. provides a wide range of staffing services throughout Western Pennsylvania, Ohio and West Virginia. Simplify the job search process by letting us do all the work! With over 30 years of expertise, we have the resources, techniques and insights to guide your job search. Our staff will work with you one-on-one to understand your needs and discuss your options. We can even send your resume to multiple job openings that you are a fit for, giving you opportunities to choose from. We reach out to hiring managers for feedback, coordinate and schedule interviews, and advocate on your behalf so that you get the best offer possible. At TSI, we genuinely care about our employees and want to see you succeed. No candidate is ever promised something we do not deliver. The best part is that there are no fees or cost for any of our services. For more information on our company and to view all of our exciting job opportunities, please visit www.tsiwork.com or give us a call at 724-733-2100.

COMPANY SIZE

10 to 19 employees

INDUSTRY

Staffing/Employment Agencies

FOUNDED

1991

WEBSITE

https://tsiwork.com/