Director of Service Operations – Build, Lead, and Scale a High‑Performance Service Division
Lexington, South Carolina
Plumbing Solutions, LLC is a fast‑growing, family‑owned company with a strong commitment to excellence, our employees, and the customers we serve. We are hiring a Director of Service Operations to build our Service Division from the ground up and lead it as a standalone, high‑performance business unit.
This is not a maintenance role. This is a builder role for a strategic operator who can create structure where none exists, drive growth, and develop a world‑class service organization.
Does This Sound Like You?
- You have deep leadership experience in plumbing, HVAC, or electrical service operations
- You’ve built or scaled a service department — not just maintained one
- You understand pricing, margins, KPIs, and how to run a profitable P&L
- You thrive in environments where you can design systems, processes, and workflows
- You know how to hire, develop, and lead high‑performing technicians
- You’re a strategic operator who loves building something from scratch
- You want full ownership, autonomy, and the ability to shape a division your way
The Experience We’d Love To See:
- 5+ years of leadership experience in service operations (plumbing, HVAC, electrical)
- Proven success building or scaling a service department
- Strong financial acumen: pricing, margins, KPIs, and operational performance
- Experience leading technicians, dispatch, and service workflows
- Preferred: ServiceTitan or similar platform experience
- Preferred: Multi‑trade background and a demonstrated builder mindset
What You’ll Get To Do:
Build the Service Division
- Develop and implement the service pricing structure and price book
- Design and install service systems, processes, and workflows
- Establish KPIs, dashboards, and performance tracking
Own Financial Performance
- Full ownership of the Service P&L
- Drive revenue growth and gross margin performance
- Ensure the division meets profitability targets
Team Development
- Recruit, hire, and develop service technicians
- Build a performance‑driven, accountable culture
- Implement training, coaching, and accountability systems
Operational Leadership
- Oversee dispatch, scheduling, and daily service execution
- Improve efficiency, close rates, and average ticket value
- Ensure quality control and minimize callbacks
Growth Execution
- Partner with leadership on marketing and demand generation
- Leverage existing new‑construction customer base
- Build a scalable service platform capable of expansion
Why You Want This Job:
- You get to build a service division from the ground up
- You will have full ownership and autonomy — no corporate layers
- Your work directly impacts revenue, profitability, and long‑term growth
- You’ll shape the culture, systems, and performance standards
- You’ll be part of a fast‑growing company with a strong reputation
- You’ll have the opportunity to advance into higher executive leadership
This Position Offers:
- A fast-growing industry with a rapidly expanding company
- Family friendly atmosphere
- Monday-Friday work week with weekly pay
- Health, prescription drug, vision, and dental insurance available
- Short and long-term disability as well as life insurance available
- Matching 401(k) with potential yearly holiday bonus
- Great Work-Life balance and Employee Assistance Program offered
Ready to Build Something That Lasts?
If you’re a strategic, growth‑minded operator who wants to create, lead, and scale a high‑performance service division, we want to meet you.
Apply now and take full ownership of building the next major business unit at Plumbing Solutions, LLC.
Requirements:
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
Required
- 5+ years of leadership experience in plumbing, HVAC, or electrical service operations
- Proven ability to build or scale a service department
- Strong understanding of pricing, margins, KPIs, and service financials
- Experience leading technicians and operational teams
Preferred
- Experience with ServiceTitan or similar platforms
- Multi-trade experience (plumbing, HVAC, electrical)
- Demonstrated builder mindset with a track record of growth