Director of Security for Ambulatory Practices PMMG

Responsibilities:

• Strategic & Organizational Leadership:
• Advise Penn Medicine and PMMG leadership on security strategy, risk mitigation, and safety initiatives for ambulatory practices.
• Partner with corporate and entity security, emergency management teams, and the Ambulatory Environment of Care (EOC) Committee, Office of General Council and Patient and Guest Relations to address identified risks.
• Collaborate with local and state law enforcement and emergency management agencies.
• Serve on the Director of Security Council.
• Policy, Risk & Compliance:
• Develop and implement workplace violence (WPV) prevention policies and standardized response processes.
• Establish a consistent framework for conducting security risk assessments and implementing mitigation strategies across practice sites.
• Ensure Facility Security Plans are current, compliant, and operationally effective.
• Define and communicate security roles and responsibilities for ambulatory staff.
• Operational Security Management:
• Direct day to day ambulatory security operations, including staffing, scheduling, rounds, and incident response.
• Formalize assessment processes for buildings, parking areas, and surrounding grounds. Oversee incident investigations, after action reviews, patient and/or visitor follow up, and leadership reporting. Serve as security subject matter expert on high-harm huddles after WPS events.
• Implement standard operating procedures for managing physical, verbal, and written threats.
• Assessment, utilization, integration and optimization of security reporting tools.
• Provide input on budget for ambulatory security improvements.
• Oversight, assessment, and implementation of building/practice access control systems.
• People Leadership:
• Recruit, train, onboard, and lead the ambulatory security team as the program expands.
• Establish performance standards, conduct evaluations, and oversee performance improvement actions.
• Provide ongoing coaching, training, and professional development to build a high performing security team.
• Oversight of Allied Security roles, training and onboarding. In non-hospital ambulatory facilities.
• Training & Engagement:
• Serve as the primary subject matter expert for WPV prevention.
• Partner with the Ambulatory WPV Prevention Taskforce.
• Co-lead the development and delivery of threat assessment and de-escalation training for staff and faculty.
• Oversee employee badging and access privileges across PMMG.

Education or Equivalent Experience:

• Bachelor of Arts or Science (Required).
• 7–10 years of progressive security leadership experience, preferably in healthcare or similarly complex environments (Required).