Director of Security for Ambulatory Practices PMMG
Penn Medicine
Philadelphia, PA
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JOB DETAILS
LOCATION
Philadelphia, PA
POSTED
18 days ago
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Position: Director of Security for Ambulatory Practices, PMMG
Entity: Clinical Practices of University of Pennsylvania
Department: Ambulatory Care Schedule
Location: Centre Square West Tower- 1500 Market Street
Hours: Full Time
Summary:
The Director of Security for Ambulatory Practices provides entity level leadership for workplace violence prevention and security management across Penn Medicine Medical Group (PMMG), encompassing more than 400 practices across multiple states. This role is responsible for developing and implementing standardized security policies, procedures, and risk mitigation strategies tailored to outpatient and leased practice environments, while ensuring alignment with Penn Medicine standards. Serving as the primary subject matter expert on ambulatory security, the Director oversees incident response and investigations, collaborates closely with corporate and entity security teams, emergency management, law enforcement, and property partners, and leads training initiatives focused on threat assessment and de‑escalation. Through centralized oversight and program development, the role strengthens employee and provider safety, reduces variability in security practices, and enables Quality and Safety teams to focus on broader patient safety priorities. The Director reports to the CMO for Ambulatory Practice.
Responsibilities:
Strategic & Organizational Leadership:
Advise Penn Medicine and PMMG leadership on security strategy, risk mitigation, and safety initiatives for ambulatory practices.
Partner with corporate and entity security, emergency management teams, and the Ambulatory Environment of Care (EOC) Committee, Office of General Council and Patient and Guest Relations to address identified risks.
Collaborate with local and state law enforcement and emergency management agencies.
Serve on the Director of Security Council.
Policy, Risk & Compliance:
Develop and implement workplace violence (WPV) prevention policies and standardized response processes.
Establish a consistent framework for conducting security risk assessments and implementing mitigation strategies across practice sites.
Ensure Facility Security Plans are current, compliant, and operationally effective.
Define and communicate security roles and responsibilities for ambulatory staff.
Operational Security Management:
Direct day to day ambulatory security operations, including staffing, scheduling, rounds, and incident response.
Formalize assessment processes for buildings, parking areas, and surrounding grounds. Oversee incident investigations, after action reviews, patient and/or visitor follow up, and leadership reporting. Serve as security subject matter expert on high-harm huddles after WPS events.
Implement standard operating procedures for managing physical, verbal, and written threats.
Assessment, utilization, integration and optimization of security reporting tools.
Provide input on budget for ambulatory security improvements.
Oversight, assessment, and implementation of building/practice access control systems.
People Leadership:
Recruit, train, onboard, and lead the ambulatory security team as the program expands.
Establish performance standards, conduct evaluations, and oversee performance improvement actions.
Provide ongoing coaching, training, and professional development to build a high performing security team.
Oversight of Allied Security roles, training and onboarding. In non-hospital ambulatory facilities.
Training & Engagement:
Serve as the primary subject matter expert for WPV prevention.
Partner with the Ambulatory WPV Prevention Taskforce.
Co-lead the development and delivery of threat assessment and de-escalation training for staff and faculty.
Oversee employee badging and access privileges across PMMG.
Education or Equivalent Experience:
Bachelor of Arts or Science (Required).
7–10 years of progressive security leadership experience, preferably in healthcare or similarly complex environments (Required).
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.