Director of School Based Health Program

position:

SCHOOL-BASED HEALTH PROGRAM DIRECTOR

POSITION RESPONSIBILITIES (THIS IS An EXEMPT POSITION)

Program Leadership and Operations

• Provide strategic, operational, and administrative leadership for all school-based health program activities across multiple school campuses and service locations.
• Direct daily operations of the school-based health program, ensuring efficient, effective, and consistent delivery of services across all assigned schools.
• Develop, implement, and continuously improve operational workflows, policies, procedures, and service delivery models to support program goals and compliance requirements.
• Monitor school-level utilization, productivity, staffing patterns, service volumes, and operational performance, making adjustments as needed to optimize access and efficiency.
• Lead program expansion, implementation of new initiatives, and operational improvement projects.
• Ensure adequate operational coverage during staff vacancies, leaves of absence, school closures, and other service disruptions.

Staff Supervision and Performance Management

• Directly supervise school-based nurse supervisors, clinical supervisors, behavioral health supervisors, administrative personnel, and other assigned staff.
• Establish clear performance expectations, accountability measures, productivity standards, and service delivery goals for all program staff.
• Conduct regular one-on-one supervisory meetings, team meetings, performance evaluations, coaching sessions, and corrective action processes as needed.
• Monitor staff attendance, punctuality, productivity, documentation compliance, and overall job performance.
• Foster a culture of professionalism, accountability, collaboration, customer service, and continuous improvement.

Workforce Recruitment, Retention and Development

• Collaborate with Human Resources to recruit, interview, select, onboard, and retain qualified school-based health personnel.
• Develop workforce recruitment and retention strategies to address staffing shortages and support long-term program stability.
• Participate in workforce planning and succession planning activities.
• Monitor employee engagement, job satisfaction, turnover trends, and retention metrics and implement improvement strategies as appropriate.
• Support staff recognition and professional development initiatives to promote employee retention and career growth.

Training and Professional Development

• Develop and oversee comprehensive orientation and onboarding programs for newly hired school-based staff.
• Ensure staff receive training on organizational policies, school-based workflows, clinical protocols, documentation standards, EPIC workflows, HIPAA, FERPA, grant requirements, and regulatory expectations.
• Identify ongoing training needs and coordinate continuing education opportunities for clinical and non-clinical staff.
• Ensure competency assessments are conducted and documented for all required program functions.
• Develop training materials, standard operating procedures, workflow guides, and resource tools to support staff performance and consistency.

Quality Improvement, Compliance and Documentation

• Oversee quality improvement activities, documentation audits, chart reviews, workflow assessments, and performance monitoring initiatives.
• Ensure compliance with grant requirements, organizational policies, clinical protocols, accreditation standards, and applicable federal, state, and local regulations.
• Monitor documentation quality, timeliness, completeness, and compliance within the electronic health record and other required reporting systems.
• Develop and implement corrective action plans when performance or compliance deficiencies are identified.
• Utilize program data, audit findings, and performance metrics to drive operational improvements and improve service quality.

Behavioral Health Integration

• Oversee the School-Based Behavioral Health Coordinator to support integration of behavioral health services within school-based settings.
• Coordinate implementation of behavioral health screening, referral, counseling, crisis intervention, care coordination, and telehealth services.
• Ensure effective communication and collaboration between medical, nursing, behavioral health, and care coordination teams.
• Monitor behavioral health performance and collaboratively develop corrective action plans when performance or compliance deficiencies are identified.
• Support development of integrated care workflows and multidisciplinary care planning processes.

School District and Community Partnerships

• Serve as the primary operational liaison with school district leadership, school administrators, school nurses, and other educational partners.
• Develop and maintain strong collaborative relationships with principals, assistant principals, district staff, and community stakeholders.
• Participate in district meetings, school meetings, collaborative planning efforts, and community partnership activities.
• Address operational concerns, service issues, and stakeholder feedback in a timely and professional manner.
• Represent the organization at meetings, presentations, and community events related to school-based health services.

Financial and Grant Management

• Collaborate with Finance, Grants Management, and senior leadership to develop, monitor, and manage program budgets.
• Monitor staffing expenditures, grant allocations, contractual requirements, and budget performance.
• Assist in preparation of grant applications, program budgets, progress reports, performance reports, and contract deliverables.
• Ensure grant-funded activities are implemented in accordance with approved scopes of work and funding requirements.
• Monitor resource utilization and recommend operational and financial adjustments to support program sustainability.

Strategic Planning and Program Development

• Participate in organizational strategic planning and development of long-term school-based health program goals.
• Identify opportunities for service expansion, innovation, partnership development, and operational improvement.
• Utilize data and stakeholder feedback to inform program planning and decision-making.
• Develop and present reports, dashboards, and recommendations to executive leadership regarding program performance, challenges, and opportunities.
• Participate in organizational strategic planning and development of long-term school-based health program goals.

Position Purpose: To provide programmatic leadership and accountability, directing oversight and support of school-based health staff in CHI school-based health sites.

Position Requirements / Qualifications:

Education/Experience:

Bachelor's degree in nursing, Public Health, Health Administration, Social Work, Healthcare Management, or a related healthcare field required.

Master's degree in nursing, Public Health, Healthcare Administration, Business Administration, or related field strongly preferred. A minimum of 7 years of progressively responsible healthcare, school health, public health, or community health program experience. Minimum of 3 to 5 years of management experience supervising multidisciplinary teams, including clinical and administrative staff.

Licensure / Certification:

Current Florida clinical license (RN, APRN, LCSW, LMHC, or comparable healthcare license) preferred but not required depending on candidate background and operational experience.

Skills / Ability:

• Strong leadership, organizational, and personnel management skills.
• Ability to establish accountability systems, documentation audit processes, and operational workflows.
• Strong written and verbal communication skills, including the ability to effectively engage school administrators, healthcare providers, families, and community stakeholders.
• Ability to analyze program data, utilization trends, and operational performance metrics to support continuous improvement.
• Strong problem-solving skills and ability to function independently in dynamic school-based environments.
• Knowledge of HIPAA, FERPA considerations, and healthcare privacy standards preferred.
• Bilingual English/Spanish and/or English/Haitian Creole preferred.