Director of Sales

King Kamehameha Golf Club, located in Wailuku, HI, is pleased to announce an excellent career opportunity for a Director of Sales! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Salary Range: $85,000-$90,000 (plus commission)

General Purpose

Develop and implement comprehensive sales, marketing, membership, and retention strategies that maximize revenue, increase membership growth, strengthen member and guest satisfaction, and support the club/resort's overall strategic goals. This position oversees membership sales, group and leisure sales, catering and banquet sales initiatives, and retention programs while ensuring exceptional service standards and operational excellence.

Salary: Commensurate with Experience

Essential Duties

• Develops and implements annual sales and membership plans designed to maximize profitability, increase memberships, and achieve revenue goals.
• Directs and manages all membership, group, leisure, catering, banquet, recreation, and reservations sales activities.
• Develops and implements strategies to meet membership recruitment and retention goals.
• Maintains club membership database and CRM system, including membership records, transfers, resignations, waiting lists, and contact information.
• Oversees administrative processing of membership applications and ensures all procedures are consistently followed.
• Assists prospective members in fulfilling application requirements and conducts tours and orientation programs for new members.
• Promotes club activities, events, and membership opportunities through networking, outreach, and marketing initiatives.
• Develops and implements prospective member events, referral programs, and sales promotions.
• Conducts sales presentations, property tours, and customer meetings.
• Develops rates, group ceilings, and deployment strategies through competitive analysis, market segmentation, and demand forecasting.
• Prepares and compiles reports including annual sales plans, budgets, forecasts, membership activity reports, and monthly sales reports.
• Tracks and analyzes the performance of sales and membership initiatives through CRM and reporting systems.
• Works with management and committees to coordinate club social, golf, lodging, and recreational activities.
• Co-chairs Membership Committee and participates in other related committees as assigned.
• Maintains club history files, including exit interviews and membership trend analysis.
• Coordinates public relations efforts, newsletters, brochures, media events, and communication initiatives with the Communications Department.
• Interacts with Chambers of Commerce, civic organizations, Realtors, city officials, and community organizations to promote and market the club/resort.
• Conducts various meetings including staff meetings, business reviews, strategic sales meetings, and yield management meetings.
• Develops and administers sales and customer service training programs for staff.
• Responsible for interviewing, hiring, training, scheduling, evaluating, rewarding, and disciplining associates within the department.
• Ensures effective orientation and ongoing development for all new associates.
• Monitors business volume forecasts and adjusts staffing, productivity, and operational expenses accordingly.
• Maintains excellent service standards to achieve member and guest satisfaction.
• Responds effectively to member and guest comments, concerns, and suggestions in accordance with company standards and policies.
• Maintains confidentiality of all member and guest information.
• Attends management and staff meetings as required.
• Is present during operating hours and events to meet and greet members, guests, and prospective clients.
• Maintains regular and reliable attendance.
• Completes other duties and special projects as assigned by management.

Education/Experience

• Bachelor's degree preferred; or equivalent combination of education and related experience.
• Three to five years of related sales, hospitality, membership, or marketing experience preferred.
• Experience with CRM systems, POS systems, Delphi, and Microsoft Office applications preferred.

Physical Demands

• Frequently talks, hears, walks, stands, and sits.
• Regular use of personal computers and standard office equipment.
• Occasionally lifts up to 25 pounds.
• Occasionally works in outdoor weather conditions.

Environment/Noise

• Typical office and hospitality environment.
• Noise level is moderate.

Certificates/Licenses

No certifications or licenses required.

Job Knowledge, Skills, and Abilities

• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently with minimal supervision.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office applications and CRM systems.
• Ability to analyze market trends, sales data, and operational performance.
• Ability to maintain confidentiality and professionalism at all times.
• Ability to read and speak English to effectively communicate with members, guests, customers, and associates.

This job description is not intended to be an exclusive or exhaustive list of all duties, responsibilities, or qualifications associated with the position. Management reserves the right to revise or assign additional duties as needed.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.