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Director of Sales and Marketing

Uptown Alley_Uphoff Ventures LLC

Manassas, VA

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JOB DETAILS
SKILLS
Administrative Skills, Brand Strategy, Budget Management, Business Development, Business Strategy, Coaching, Communication Skills, Contract Management, Contract Negotiation, Corporate Sales, Customer Relationship Management (CRM) Systems, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Analysis, Dental Insurance, Detail Oriented, Disciplinary Action, English Language, Event Management, Financial Analysis, Financial Management, Financial Strategy, Forecasting, HRIS/HRMS, Health Insurance, Leadership, Lift/Move 50 Pounds, Loyalty Programs, Marketing, Marketing Campaign, Meet Sales Quota, Microsoft Office, Microsoft Windows Operating System, Operational Audit, Operational Support, Operations, Operations Management, Payroll Administration, People Management, Performance Analysis, Performance Reviews, Point of Sale (POS) Systems, Presentation/Verbal Skills, Quality Management, Resolve Customer Issues, Restaurant, Revenue Growth, Sales, Sales Management, Sales Strategy, Social Media, Team Player, Time Management, Vision Plan, Willing to Travel, Writing Skills
LOCATION
Manassas, VA
POSTED
30+ days ago
Benefits:
  • Fun and Exciting Work Environment
  • Culture & Community - engaging team events, monthly team recognition
  • 401k, Roth IRA
  • Financial Security - competitive salary, incentive bonus structure
  • Generous Paid Time Off Policies
  • Work-Life Balance - Flexible working schedule
  • Paid Parental Leave
  • Health & Wellbeing - company sponsored health and vision insurance
  • Professional Development
  • Dental insurance
  • Health insurance

Role Purpose:
The role of a Director of Sales and Marketing leads revenue growth and brand strategy by aligning sales teams with marketing campaigns facilitating the coordination of sales activities for a specific location at Uptown Alley. This role plays a crucial part in ensuring smooth and efficient operations within the sales department and contributes to achieving sales targets and objectives.
 
Key Responsibilities:
  • Strategic and Financial Management
    • Develop and implement business strategies to ensure Uptown Alley operates efficiently as well as profitably.
    • Aggressively solicit and generate new Corporate Event Sales.
    • Assists in overseeing budgeting, forecasting, and financial analysis.
    • Responsible for generating all weekly, monthly and quarterly reports to GM, Corporate Director and Home Office.
    • Analyze data to assess operational performance and identify areas for improvement. 

  • Operational Management
    • Oversee the daily operations of the Events and Events team, ensuring smooth running and maximum guest satisfaction.
    • Responsible for all contract management, tracking signed contracts, securing deposits and final client payments.
    • Assist in negotiating contracts with vendors and suppliers.
    • Oversee the ordering and management of sales and event inventory 

  • Staff Management 
    • Hire, train, and develop event staff, ensuring they provide exceptional service.
    • Conduct regular performance reviews, and one-on-one coaching, providing feedback on performance and development.
    • Handle disciplinary actions when necessary.
    • Foster a team-oriented, positive work environment.
    •  
  • Customer Service
    • Ensure guest satisfaction by addressing and resolving complaints promptly.
    • Responsible for overall client satisfaction, ensuring proper and successful execution of all events.
    • Monitor customer feedback and use insight to improve service quality and experience.
    • Develop and oversee loyalty and rewards programs to encourage repeat business. 
Education & Qualifications:
  • Highschool or GED equivalent.
  • Must be 21 years old.
  • Must be able to work up tp fifty hours per week.
  • Able to lift up to 50 lbs, Able to stand for long periods of time.
  • Desirable - AA or BA in business management or relevant discipline.
Experience:
  • Minimum 2-7 years experience with an Family Entertainment Center or restaurant in a managerial or leadership position. 
  • Experience in a high-volume environment.
  • Desirable - Previous experience in a senior management role at an FEC or restaurant 
Skills & Competencies:
  • Excellent verbal and written communication skills
  • Time management skills
  • Leadership skills
  • Meticulous attention to detail
  • Desirable - Basic understanding of financial analysis and budget management. Familiarity with the latest entertainment trends and technology. 
  • Technological Proficiency
    • Basic working knowledge of our Customer Relationship Management (CRM) Software
      • Working knowledge of our Reservation and booking software.
    • Working knowledge of our Point-of-Sale (POS) System
  • Intermediate skills with Microsoft office, and Windows based PCs
    • Intermediate payroll and HRIS platform understanding 
    • Desirable - Social media proficiency 
Personal Qualities:
  •  Self motivated, strong teamwork ethic and attitude, passion for their work, maintains professional demeanor.
Languages:
  • English
  • Desirable - Spanish
Department: Operations
Location: On-Site
Travel Required: Occasionally
Type: Full-Time
Working Pattern: Monday-Friday, Weekends, Nights, Holidays
Reports To: General Manager, Corporate Director of Sales
Collaborates With: Sales and Marketing, Payroll, Administrative Support Teams, Operations
Supports & Engages With: Manager Assistants, FOH, BOH, Guests

About the Company

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Uptown Alley_Uphoff Ventures LLC