Budget Management, Communication Skills, Cross-Functional, Employee Retention, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Insurance, Leadership, Metrics, Microsoft Office, Presentation/Verbal Skills, Problem Solving Skills, Trend Analysis, Willing to Travel, Writing Skills
Discover a World of Opportunities...
- Enroll in insurance coverage from day one!
- Enjoy paid time off from day one!
- Receive holiday pay from day one!
- Access 401(k) enrollment after just 30 days!
- Unlock hotel and travel discounts to global destinations!
- Pursue professional growth and advancement opportunities!
Embrace the Role...
Lead the way as a strategic Director of Rooms, shaping exceptional guest experiences within Guest Services and Housekeeping. Set the gold standard for service excellence, drive operational success, and foster a dynamic, high-performing team that consistently exceeds expectations. Collaborate across departments to ensure flawless operations, stellar financial outcomes, and a culture where guests and associates thrive.
Key Responsibilities...
- Oversee all rooms division operations to ensure seamless, top-tier guest experiences.
- Establish and uphold service standards that consistently surpass guest expectations.
- Recruit, develop, and retain top talent to build a robust leadership team.
- Drive associate engagement through clear communication and accountability.
- Monitor guest satisfaction metrics, identify trends, and implement enhancements.
- Manage budgets, labor strategies, and resources to hit financial targets.
- Collaborate cross-functionally to ensure operational alignment and consistency.
- Lead by example in promoting a culture of inclusion, collaboration, and respect.
Experience & Qualifications...
- Bring 3+ years of progressive leadership experience in hotel operations.
- Experience in full-service or luxury hotel environments is highly valued.
- Demonstrate a proven track record of leading high-performing teams and driving guest satisfaction.
- Proficiency in managing budgets, labor, and resources effectively.
- Possess strong knowledge of hotel management systems and brand standards.
Communication...
- Exhibit excellent verbal and written communication skills.
- Show strong diplomatic skills with a focus on problem-solving.
- Advanced experience with Microsoft Office systems.
Physical Requirements...
- Must be able to stand, sit, and walk frequently throughout the day.
- Able to lift, lower, push, pull, and maneuver up to 30 pounds occasionally.
About First Hospitality...
Join a forward-thinking hotel development and management company dedicated to innovation and excellence. Embrace a culture of collaboration, flexibility, and fairness, where every team member has the opportunity to thrive. First Hospitality is an Equal Opportunity Employer.
F
First Hospitality Group Inc