Director of Rooms and Guest Services - Signia by Hilton Diplomat Beach Resort

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Director of Rooms, you're not just providing strategic leadership and direction for the hotel's rooms division operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay-we're a great place to work.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Here''s what you''ll do during a typical day:

• Lead rooms division operations: Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• Manage budgets and resources: Oversee financial planning, cost control, inventory management, and systems usage to support operational goals
• Support cross-functional initiatives: Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs

Here''s what you''ll do during a typical day:

• Lead rooms division operations: Direct all aspects of the Rooms Division, including front office, housekeeping, and guest services
• Shape service excellence strategy: Monitor guest service trends, assess overall satisfaction, and direct improvements to enhance the guest experience and drive long-term service quality
• Manage budgets and resources: Oversee financial planning, cost control, inventory management, and systems usage to support operational goals
• Support cross-functional initiatives: Collaborate with sales, marketing, and other departments to coordinate site visits, special requests, and promotional efforts
• Cultivate a high-performing team: Drive engagement and retention through performance management, professional development, and recognition programs