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Jobs in New York, NY

Director of Revenue Operations

Shield

New York City, New York

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JOB DETAILS
SALARY
$200,000–$230,000 Per Year
SKILLS
Acquisition Integration, Analysis Skills, Artificial Intelligence (AI), Automation, Best Practices, Business Operations, Business Plan, Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Data Quality, Finance, Financial Operations, Financial Trend Analysis, Forecasting, Lead Management, Leadership, Machine Tool, Marketing, Operations Planning, Operations Processes, Partner Sales, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Process Management, Reporting Dashboards, Revenue Analysis, Revenue Forecasting, Revenue Growth, Revenue/Sales Reporting, Sales, Sales Operations, Sales Pipeline, Scalable System Development, Software as a Service (SaaS), Standards Development, Technical Support
LOCATION
New York City, New York
POSTED
15 days ago

Description


The Director of Revenue Operations will serve as a key partner to executive leadership across Sales, Marketing, Customer Success, Finance, and Operations. This individual will help drive visibility, accountability, forecasting accuracy, operational rigor, and scalable GTM processes across a multi-entity environment.

This is not a purely strategic oversight role. We are looking for someone who is AI minded and equally comfortable building reporting dashboards, refining CRM workflows, analyzing pipeline health, improving forecasting methodologies, and helping operationalize growth initiatives across multiple businesses.

The ideal candidate thrives in fast-paced, high-growth environments and enjoys building structure within complexity. Experience supporting PE-backed organizations, multi-entity businesses, SaaS, MSPs, IT services, or acquisition-heavy environments is highly preferred.

What Success Looks Like
  • Establishing scalable and standardized revenue operations processes across Shield and ShieldCos 
  • Improving pipeline visibility, forecasting accuracy, and KPI accountability across GTM teams 
  • Building executive-level reporting and dashboards that drive decision-making 
  • Helping integrate newly acquired companies into standardized reporting and operational frameworks 
  • Driving alignment across Sales, Marketing, Customer Success, Finance, and leadership teams 
  • Identifying operational inefficiencies and implementing scalable solutions 
  • Supporting revenue growth initiatives through data-driven insights and process optimization 
  • Serving as a trusted operational partner to executive leadership 

Key Responsibilities


  • Own and evolve the overall Revenue Operations function across Shield and portfolio companies 
  • Build and maintain forecasting models, pipeline reporting, revenue analytics, and KPI dashboards 
  • Develop scalable GTM processes spanning lead management, pipeline progression, customer lifecycle management, and reporting 
  • Partner closely with Sales, Marketing, Finance, and executive leadership on operational planning and business performance analysis 
  • Support CRM optimization, workflow automation, territory planning, and data integrity initiatives 
  • Drive operational integration efforts for newly acquired businesses 
  • Create executive-ready reporting and business reviews for leadership stakeholders 
  • Analyze revenue trends, conversion metrics, and operational performance to identify growth opportunities 
  • Help define and standardize sales processes, reporting structures, and operational best practices across entities 
  • Partner with cross-functional teams to improve tooling, systems alignment, and overall GTM efficiency 


Skills, Knowledge & Expertise


  • 7+ years of experience in Revenue Operations, Sales Operations, GTM Strategy, Business Operations, or related operational leadership roles 
  • Experience supporting high-growth SaaS, MSP, IT services, technology, or PE-backed organizations strongly preferred 
  • Strong experience with CRM systems, reporting tools, forecasting, and revenue analytics 
  • Demonstrated ability to build processes and operational frameworks in evolving environments 
  • Strong analytical and problem-solving skills with the ability to translate data into actionable business insights 
  • Experience working cross-functionally with executive leadership and multiple business units 
  • Comfortable balancing strategic thinking with hands-on execution 
  • Strong communication and stakeholder management skills 
  • Experience supporting acquisitions, integrations, or multi-entity operations is highly preferred 


Additional Details


  • NYC-based candidates are strongly preferred 
  • As-needed in-office collaboration will be encouraged for candidates located in the NYC metro area 
  • Quarterly travel is expected, along with additional travel as business needs require 

About the Company

S

Shield

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