Director of Retail Operations (TN, Nashville)

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Director of Retail Operations (TN, Nashville)

TN, Nashville

The Director of Retail Operations is a key leader responsible for driving operational excellence, financial performance, and team engagement within their assigned division. This role oversees all retail micro market and vending operations, ensuring the highest level of service, profitability, and compliance with company standards.

As a strategic partner to corporate and regional leadership, the Director will lead continuous improvement initiatives, strengthen client relationships, and develop high-performing teams that deliver on Five Star's mission of reshaping the breaktime experience.

What You'll Do

• Lead, develop, and coach retail operations teams to achieve performance goals in safety, service, and profitability.
• Oversee daily retail operations for micro markets and vending, ensuring execution excellence and compliance with company standards.
• Build and maintain strong client relationships through regular visits, communication, and responsiveness to feedback, ensuring account retention and customer satisfaction.
• Partner with sales and marketing teams to support client presentations, grand openings, trade shows, and new retail installations.
• Review and analyze operational and financial reports to ensure accuracy, identify trends, and take corrective action as needed.
• Monitor spoilage, collections, labor costs, and service levels to maximize efficiency and profitability.
• Ensure high standards of merchandising, cleanliness, and plan-o-gram execution across all locations.
• Support warehouse operations as needed to ensure inventory levels, staffing, and compliance align with company goals.
• Lead performance management processes, including hiring, training, coaching, performance evaluations, and employee recognition.
• Foster a culture of accountability, engagement, and excellence that aligns with Five Star's values and service philosophy.

What We Value & Expect

• Excellence Every Day - Treat every team member and customer with respect and care.
• Quality & Integrity - Deliver the highest standards of products and service without compromise.
• Trust - Earn our clients' trust through consistency, honesty, and results.
• Commitment - Set high expectations for yourself and your team.
• Loyalty - Create an Employee 4 Life and Customer 4 Life culture - always earned, never given.

You'll Be a Great Fit If You Are

• A results-driven leader passionate about developing people and improving processes.
• Positive, professional, and adaptable to change in a fast-paced environment.
• Comfortable balancing strategic leadership with hands-on operational involvement.
• Customer-focused, detail-oriented, and motivated by team success.
• Someone who enjoys collaboration, problem-solving, and celebrating wins together.

Qualifications

• Bachelor's degree in business, Operations Management, or a related field preferred; equivalent experience considered.
• Minimum of five (5) years of leadership experience in retail, food service, or operations management.
• Strong analytical, communication, and leadership skills.
• Ability to lift 35+ lbs. and perform physical tasks such as bending, reaching, and stooping as needed.
• Must successfully complete pre-employment background check, drug screen, and MVR review.
• Commitment to workplace safety policies and procedures.

Benefits

• Competitive salary + bonus eligibility.
• Comprehensive medical, dental, and vision insurance plans.
• Voluntary HSA, FSA, life insurance, and disability coverage.
• 401(k) retirement savings plan with company match.
• Paid time off and holidays, with additional PTO earned through years of service.
• Subsidized food, beverages, and snacks from breakroom markets.

Equal Opportunity Employer

Five Star Breaktime Solutions is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

EEO/Disabled/Veteran

Location - TN, Nashville - TN - 1530 Antioch Pike