Opportunity, growth, and meaningful rewards! We offer:
Health, dental and vision insurance
Generous paid time off (vacation, flex or sick)
Holiday pay
*401(k) retirement plan
*Company paid life insurance
*Tuition reimbursement
Employee discounts across all company brands
Employee assistance program
Training and exciting career growth opportunities
Referral program - refer a friend and earn a bonus
Benefits may vary by position so ask your recruiter for details.
Advertised Compensation: $88,704.00 to $107,520.00
Purpose: The Director of Retail Operations II - Tucson International Airport oversees multi-faceted commercial operations with revenue of $6-10M, taking full ownership of sales growth and profitability through strategic leadership, operational excellence, and high employee engagement. This role ensures superior customer service delivery while cultivating key stakeholder relationships with landlords, unions, DBE/Joint Venture partners, and brand representatives.
Essential Functions:
Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets; analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability
Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget; leads operations meetings covering sales, promotions, categories, brands, and HR initiatives
Makes strategic hiring, termination, advancement, and promotion decisions for key positions while promoting company brands as employer of choice and conducting performance evaluations aligned with customer flow patterns
Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations by directing comprehensive operational audits, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and collaborating with ACDBE partners on reporting and certification processes; ensures senior management teams maintain rigorous adherence to operational excellence while evaluating SOP effectiveness and recommending policy enhancements to corporate leadership based on operational data and market insights
Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders; coordinates planned maintenance and facility improvements to maintain superior standards
Champions employee engagement behaviors and company values through recognition programs; provides coaching and support to achieve business objectives while ensuring diversity and inclusion execution
Reviews financial and operational data to monitor progress and deploy resources effectively; collaborates with SVP/VP on strategic issues and partners with Operations Controller on financial decisions
Coordinates with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support; ensures optimal inventory levels and trains associates on ordering procedures
Manages receiving processes, vendor communications, and supply chain issue resolution; ensures leadership proficiency in management systems (MIV, Crunch Time, Kronos) and monitors equipment functionality
Maintains expertise in brand standards, CBAs, lease agreements, and stakeholder protocols; implements planogram execution, visual merchandising standards, and product placement strategies
Develops and implements creative revenue enhancement strategies; resolves complex customer and associate issues while driving technology adoption and inspiring teams to embrace new implementations
Monitors market trends, competitive landscape, and consumer behavior to inform operational decisions; ensures compliance with category management principles and retail space optimization
Reporting Relationship & Role Information:
This position reports to the Vice President of Retail Operations within the assigned region
The Director of Retail Operations II position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor staff work activities during different days and times
The Director of Retail Operations II position forms part of a series of leadership positions of increasing scope and complexity, illustrated by the table below:
Position
Span of Control
Revenue Accountability
Notes
Director of Retail Operations II
Up to 10 Stores
Up to $10M
Small to medium airport footprint, Few stores
Minimum Qualifications, Knowledge, Skills, and Work Environment:
Education and Experience: The combination of education and professional experience must exceed 8 years:
In a leadership role: Requires 3 years of experience supervising a team of operations professionals engaged in executing retail operations programs
In a technical role: Requires 8 years of experience engaged in developing and delivering retail operations programs
A bachelor's degree in a program related to the functional area can count for 2 of the 8-year requirement
Specialized Skillset/Competencies/Traits:
Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments
Strong financial acumen with solid understanding of growth and profitability drivers; ability to navigate P&L statements, analyze key financial metrics, and drive KPI results through behavioral management rather than metric management alone
Demonstrated expertise in retail product and service quality standards with proven ability to teach, coach, and ensure compliance across multiple brand standards within store operations
Excellent interpersonal skills with ability to engage effectively with diverse stakeholders including customers, team members, union representatives, brand partners, and hourly associates in a professional and inclusive manner
Strong organizational and critical thinking abilities with proven track record of managing multiple concurrent priorities and implementing solutions to complex operational challenges
Exceptional communication skills with ability to understand, interpret, and effectively communicate complex instructions, policies, and brand standards to teams at all levels
Business acumen and also has the mindset required to understand the long-term implications of retail operations planning and to advance the organization's goals
Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances
Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals
Disclaimer:
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").