Director of Retail Operations II - Tucson International Airport

Opportunity, growth, and meaningful rewards! We offer:

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• *401(k) retirement plan
• *Company paid life insurance
• *Tuition reimbursement
• Employee discounts across all company brands
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program - refer a friend and earn a bonus

• Partners with SVP/VP of Retail Operations to establish fiscal revenue, expense, profit goals, and inventory targets; analyzes KPIs, identifies performance factors, and implements corrective actions to achieve targets with full P&L accountability

• Develops comprehensive action plans and reviews sales performance by store, category, and brand against budget; leads operations meetings covering sales, promotions, categories, brands, and HR initiatives

• Makes strategic hiring, termination, advancement, and promotion decisions for key positions while promoting company brands as employer of choice and conducting performance evaluations aligned with customer flow patterns

• Oversees Standard Operating Procedures (SOPs) implementation across all airport retail operations by directing comprehensive operational audits, ensuring management and staff execute opening/closing procedures with full accountability for operational standards, and collaborating with ACDBE partners on reporting and certification processes; ensures senior management teams maintain rigorous adherence to operational excellence while evaluating SOP effectiveness and recommending policy enhancements to corporate leadership based on operational data and market insights

• Develops and maintains strategic relationships with landlords, brand partners, and DBE stakeholders; coordinates planned maintenance and facility improvements to maintain superior standards

• Champions employee engagement behaviors and company values through recognition programs; provides coaching and support to achieve business objectives while ensuring diversity and inclusion execution

• Reviews financial and operational data to monitor progress and deploy resources effectively; collaborates with SVP/VP on strategic issues and partners with Operations Controller on financial decisions

• Coordinates with Supply Chain, Commercial, and Marketing teams to optimize store assortments and marketing support; ensures optimal inventory levels and trains associates on ordering procedures

• Manages receiving processes, vendor communications, and supply chain issue resolution; ensures leadership proficiency in management systems (MIV, Crunch Time, Kronos) and monitors equipment functionality

• Maintains expertise in brand standards, CBAs, lease agreements, and stakeholder protocols; implements planogram execution, visual merchandising standards, and product placement strategies

• Develops and implements creative revenue enhancement strategies; resolves complex customer and associate issues while driving technology adoption and inspiring teams to embrace new implementations

• Monitors market trends, competitive landscape, and consumer behavior to inform operational decisions; ensures compliance with category management principles and retail space optimization

• This position reports to the Vice President of Retail Operations within the assigned region

• The Director of Retail Operations II position is expected to work a varied and rotating schedule to be on site on various operating days and hours each week; some opening shifts, during some busy day parts, and during some closing shifts to monitor staff work activities during different days and times

• The Director of Retail Operations II position forms part of a series of leadership positions of increasing scope and complexity, illustrated by the table below:

• Education and Experience: The combination of education and professional experience must exceed 8 years:

• • • In a leadership role: Requires 3 years of experience supervising a team of operations professionals engaged in executing retail operations programs

• • In a technical role: Requires 8 years of experience engaged in developing and delivering retail operations programs

• A bachelor's degree in a program related to the functional area can count for 2 of the 8-year requirement

• Specialized Skillset/Competencies/Traits:

• • • Knowledge of retail or consumer goods industry with understanding of travel retail concepts and multi-brand environments

• • Strong financial acumen with solid understanding of growth and profitability drivers; ability to navigate P&L statements, analyze key financial metrics, and drive KPI results through behavioral management rather than metric management alone

• • Demonstrated expertise in retail product and service quality standards with proven ability to teach, coach, and ensure compliance across multiple brand standards within store operations

• • Excellent interpersonal skills with ability to engage effectively with diverse stakeholders including customers, team members, union representatives, brand partners, and hourly associates in a professional and inclusive manner

• • Strong organizational and critical thinking abilities with proven track record of managing multiple concurrent priorities and implementing solutions to complex operational challenges

• • Exceptional communication skills with ability to understand, interpret, and effectively communicate complex instructions, policies, and brand standards to teams at all levels

• • Business acumen and also has the mindset required to understand the long-term implications of retail operations planning and to advance the organization's goals

• • Demonstrated history of understanding the needs of the business, stakeholders, the employee population and individual circumstances

• • Demonstrated history of creating and maintaining positive work environments through coaching, developing, and leading teams to achieve common goals