Director of Restaurant Operations in the Denver International Airport

First Meridian Services

Denver, CO

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JOB DETAILS

SALARY

$100,000–$155,000 Per Year

SKILLS

Accounting, Administrative Skills, Analysis Skills, Background Investigation, Beverages, Brand Management, Budget Management, Calendar Management, Coaching, Communication Skills, Continuous Improvement, Cost of Goods Sold (COGS), Customer Service Operations, Depth Perception, Electrical Components, Health Department, Identify Issues, Inventory Levels, Leadership, Lift/Move 20 Pounds, Lift/Move 50 Pounds, Maintain Compliance, Manual Dexterity, Mathematics, Mentoring, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Operations, Operations Processes, Organizational Skills, Point of Sale (POS) Systems, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Profit & Loss, Project/Program Management, Regulatory Compliance, Regulatory Requirements, Relationship Management, Restaurant, Retail, Risk, Safety Compliance, Sales Management, ServSafe Certification, Set Goals, Staff Development, Strategic Planning, System Operations, Team Player, Writing Skills

LOCATION

Denver, CO

POSTED

6 days ago

About First Meridian Services

At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you-one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater.

As you get to know our culture and mission, we hope you'll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where youcan build a long and successful career. Welcome to First Meridian Services-where your future takes flight.

SUMMARY

The Director of Operations is responsible for overseeing the day-to-day management and strategic direction of multiple restaurant and retail locations within the airport. This role involves ensuring the highest standards of customer service, operational efficiency, and financial performance across all locations. The Director will collaborate with senior leadership, vendors, and internal teams to optimize staffing, inventory, and operational processes, while maintaining a focus on profitability and brand consistency. Key responsibilities include budget management, staff development, compliance with safety and regulatory requirements, and driving continuous improvement initiatives.

PRIMARY RESPONSIBILITIES

Mentor all General Managers in the division through regular, structured (i.e. weekly meetings) and unstructured (i.e. situational discussions) communication.
Create written plans to develop all GMs setting tangible goals to aid in their growth. Mentor GMs to do the same with their managers.
Participate in interviews and own the hiring process for all General Managers within the division.
Oversee the training of all new managers, engaging regularly to ensure expectations are met by all parties.
Have a regular, visible presence in locations to ensure a strong connection to the daily operations and find ways to enhance both the employee and guest experience.
Ensure the completion of monthly inventory at all locations and review inventories at the end of each month.
Stay on top of daily trends in passenger flow and work with locations to adjust labor and food orders for unexpected spikes or lulls in business.
Ensure that all locations understand and follow appropriate cash handling procedures. Work with accounting team on any issues surrounding cash-related issues.
Review payroll bi-weekly for all concepts and work with GMs to make labor adjustments as needed.
Review P&Ls with GMs on a monthly and quarter-end basis and assist them with filling out financial review meeting templates prior to regularly scheduled meetings.
Lead new location opening project management and brand relationship management.

REQUIRED SKILLS/ABILITIES

Genuine passion for providing a positive guest experience
Friendly, outgoing, approachable personality
Ability to work well with others and support a positive work environment
Ability to work in a fast-paced environment
Dependable
Flexible to work nights, weekends, and holidays
Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations.
Ensure responsible alcohol service compliance while managing beverage COGS, inventory, and key controllables.
Strong understanding of front and back of house systems and operations.
Strong knowledge of Health Department standards.
Effective communication skills both verbal and written; including the ability to coach, direct, and influence a diverse group of individuals.
Ability to have and manage candid, constructive conversations.
Demonstrated ability to troubleshoot and problem-solve.
Self-directed and highly organized with the ability to quickly adapt and manage multiple priorities.
A leadership style that promotes respect, collaboration, and teamwork.
Ability to use basic math, e.g., addition, subtraction, and basic fractions

EDUCATION AND EXPERIENCE:

Must be able to pass a 10-year TSA criminal background check
High School diploma or equivalent
10+ years of restaurant experience, with 5+ years in a management or supervisory role.
ServSafe Certified a plus and required within 6 months of employment
Demonstrated proficiency with MS Office Suite (Word, Excel, Outlook), restaurant point of sale systems and scheduling software.

WORKING ENVIRONMENT

Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport.

Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence.

The nature of restaurant work requires the Director of Operations to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. The workday is a combination of time spent standing, walking, moving throughout restaurant locations, and sitting at a desk completing administrative tasks, often while working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures.

Physical Requirements & Frequency

Bend - Occasionally

Climb/Crawl - Rarely

Sit - Frequently

Kneel - Occasionally

Squat - Occasionally

Stand/Walk - Constantly

Mental Requirements& Frequency

Communicate Orally - Constantly

Evaluating - Frequently

Perform Calculations - Frequently

Read/Comprehend - Frequently

Reason/Analyze - Frequently

Write - Frequently

BENEFITS & PERKS

Salary Range: $100,000- $155,000 per year
Health, Dental, and Vision Benefits
Free RTD/Light Rail Pass OR Free Airport Parking Pass
Free meals on shift
401k
Employee Discount at Skyport Locations
Career Training and Advancement Opportunities
And did we mention...working with great people

*First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status.

Director of Restaurant Operations in the Denver International Airport

First Meridian Services

Denver, CO

About the Company

First Meridian Services

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