Director of Reception - Washington, DC

Title

Director of Reception - Washington, DC

About the Organization WELCOME TO YOTEL

A hotel that moves as fast as you. YOTEL has prime locations around the world for you to get centred quickly. Staying with us means spending time in the world's smartest places, where desirable, tech and design-led environments make a real connection with modern travellers on the go.

MAKING YOUR HOTEL EXPERIENCE NON-STOP

YOTEL offers guests a hotel experience that challenges the status quo, with a promise to deliver a different kind of stay through awesome people, smart design and the creative use of technology.

Location YOTEL Washington DC Position Director of Mission Control - DC Description

Position Overview:

The Director of Reception is responsible for all daily aspects of Reception Operations while on duty.

Major Duties & Responsibilities:

• Recruits, hires, trains and provides career development for housekeeping staff; conducts performance evaluations and provides feedback for Crew Members.
• Provide an issue free environment through motivation, support, empowerment and development of crew members.
• Always extend professionalism and courtesy to fellow crew members and customers.
• Deliver unparalleled service above and beyond the norm to exceed customer expectations.
• Solicit and communicate guest feedback for continuous improvement.
• Own all customer complaints and issues and seek immediate resolve.
• Oversee cash and bank handling procedures with all Senior & Junior Managers daily and ensures adherence to company standards.
• Conduct arrival and departure audits in all areas of Mission and Ground Control.
• Conduct a daily preshift meeting on each shift and be current on all in-house events and citywide attractions.
• Manage the Hotel night audit as assigned.
• Adhere to proper key and phone controls
• Ability to comprehend and follow instructions on Sales Resumes.
• Conduct progressive discipline from coach and counsel through to suspension with support from the Human Resources Department.
• Act as the Manager on Duty as assigned and take responsibility for all hotel related issues and events.
• Assist Senior & Junior Managers as needed with unresolved issues which arise during the shift.
• Demonstrate selfconfidence, energy and enthusiasm at all times.
• Have a strategic perspective by continually modeling our brand and integrating it into every aspect of the guest experience.
• Provide updated room availability and rate information to Senior & Junior Managers as directed.
• Ensure thorough knowledge of safety and emergency procedures
• Lead the crew members by example and motivate them.

Ensure the following activities are completed during the shift: Crew Services discrepancy reports are resolved; VIP cabin assignments are completed; charges are posted and rate changes are completed; shift audits and variance reports are accurate and completed; unexpected stay-overs are extended and same day after hours' reservations are processed accordingly.

The expected annual salary range for the position is $75,000 - $83,000.

Position Requirements

Skills/Qualifications:

• College degree in Hospitality or related field.
• Minimum 3 years of customer service experience in upscale hotel environment.
• Union knowledge and experience preferred.
• Willingness to work additional hours in order to meet tight deadlines.
• Long hours sometimes required.
• Ability to develop and manage budgets and control costs in relation to revenue.
• Knowledgeable of department P&L revenues, labor, and expenses
• Solid problemsolving and business acumen skills.
• Able to manage multitask work in a fastpaced environment.
• Ability to mentor and supervise staff.
• Able to work alone on a broad variety of projects.
• Able to establish and maintain healthy working relationships with people in course of work.
• Must be familiar with Word, Excel, Email and the Internet.
• Inspiring team leader focused on delivery of great customer service
• Has an excellent interpersonal and communication skills.
• Is flexible and able to adapt to changing situations, needs and priorities of guests & crew members.
• Strong, assertive and self-motivated individual with a natural urge to achieve results and accomplish self-imposed goals.
• Open, direct, straight talking, transparent and ethical.
• Pro-active with the ability to think ahead and plan for multiple outcomes.
• An independent decision maker and occasionally utilize team consensus or collaboration.
• Able to delegate routine detailed work.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Ability to perform under pressure.
• Ability to stand for long periods of time and walk moderate distances.
• Medium work Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

What are YOTEL people like?

• Proactive with a 'can do' positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.

Salary Rate Of Pay Shift Full-Time/Part-Time Full-Time Exempt/Non-Exempt Exempt EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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