Director of Provider and Clinical Outreach

Job Summary

The Provider Relations Market Director is responsible for developing and maintaining strategic relationships with providers, community partners, and healthcare organizations to support market-level hospital initiatives and growth. The role oversees outreach activities across multiple hospitals or sites of care, aligning strategies with organizational goals to enhance access, strengthen provider engagement, and address barriers to satisfaction. Through strategic outreach and data-driven insights, the Provider Relations Market Director contributes to organizational growth objectives, operational improvements, and the overall healthcare delivery experience.

Essential Functions

• Leads outreach activities to build relationships and improve satisfaction among providers, ancillary patient care sites, acute care facilities, and community partners across two or more hospitals or sites of care.
• Collaborates with hospital leadership to plan and execute market-level growth initiatives, leveraging data to identify opportunities and measure progress across two or more facilities.
• Develops and manages strategic targeting objectives and outreach activity plans for two or more hospitals/sites, including partner roster management, KPI tracking, and growth initiative planning.
• Conducts outreach with providers, advanced practice professionals, EMS agencies, and post-acute care facilities across the market to promote collaboration and identify opportunities for service enhancement.
• Ensures accurate documentation of provider interactions, feedback, and identified barriers in the Provider Relationship Management (PRM) system to support reporting and strategy development across multiple hospitals.
• Participates in growth meetings with hospital leadership, physician practice services, accountable care teams, and service leaders across two or more hospitals/sites of care to address provider engagement and operational needs.
• Provides insights to hospital and regional leadership on provider preferences, market trends, and opportunities for growth or improvement based on outreach and data analysis across the market.
• Collaborates with regional and market provider relations leaders to ensure alignment on strategies, share best practices, and address provider relations trends.
• Supports medical staff development and recruitment through outreach and onboarding activities for new providers across multiple facilities.
• Represents the market in regional and corporate provider relations meetings to ensure alignment, training, and professional development.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management

• Provides leadership, mentorship and professional development opportunities for departmental staff.

• Schedules employees to ensure effective use of resources. Consults with leadership on any potential staffing issues.

• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.

• Strategic Planning and Financial Oversight

• Collaborates with hospital leadership to set the strategic direction for the department, including budgeting, resource allocation and long-term planning.

• Monitors expenditures, ensuring cost-effective delivery of services.

• Evaluates and implements new technologies to enhance operational efficiency.

• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.

• Quality Assurance and Regulatory Compliance

• Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.

• Participates in audits, inspections and accreditation processes as applicable.

• Follows established quality control practices to ensure accuracy, consistency and safety.

• Collaboration and Communication

• Works closely with leadership teams to coordinate and improve service delivery.

• Stays up-to-date with industry advancements, new technologies, and regulatory changes.

• Staff Responsibilities

• May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.

Qualifications

• Bachelor's Degree in relevant field required or
• Seven (7) plus years of direct experience in lieu of a Bachelor's degree required
• Master's Degree preferred
• 3-5 years of experience in closely related field with Bachelor's degree required
• 3-5 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In depth knowledge of industry best practices and regulatory compliance (if applicable).
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• RN - Registered Nurse - State Licensure and/or Compact State Licensure preferred or
• EMT - Emergency Medical Tech preferred or
• LP - Licensed Paramedic preferred or
• PTA - Physical Therapist Assistant preferred

INDNC