Director of Property Management

Role: Director of Property Management

Reports to: Senior Director of Housing Development

Location: Arlington Administration Headquarters

Setting: Not 100% Onsite

Supervises: Property Manager and Property Supervisor

Schedule: Monday - Friday, 8:00 am - 4:30 pm

Status: Full Time Exempt

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

Openings: 1

Job Description Summary:

TPC Homes is the housing development and property management affiliate of The People Concern, one of LAs most respected homeless services organizations. We create and operate high-quality affordable and supportive housing for people experiencing or at risk of homelessness-because housing isnt just shelter, its the foundation for stability and dignity.

Were at an exciting inflection point. Weve grown from concept to 200+ units and have a pipeline that will triple our portfolio over the next 3 years. LA is experiencing an unprecedented shift in its approach to affordable housing, and were positioned to be a significant part of the solution.

The Director of Property Management will lead and build TPC Homes property management function from the ground up, creating the policies, procedures, systems, and team capabilities needed to operate a rapidly growing portfolio at the highest standards of quality, compliance, and resident experience. Youll manage all property management functions for properties that TPC Homes owns and operates, including permanent supportive housing sites, NOAH preservation properties, and master leased units. You'll work collaboratively with senior leaders at TPC Homes and The People Concern to provide integrated solutions that ensure our residents have the stability they need to rebuild their lives.

Job Description Essential Duties and Responsibilities:

Property Management Infrastructure

• Design and implement property management policies, procedures, and standard operating procedures that create consistency and scalability across the portfolio.
• Build property management-specific systems for information collection, reporting, and performance tracking, including configuring and optimizing Yardi or equivalent PM software.
• Create guidelines and protocols for property operations in partnership with supportive services staff, including lease-up procedures, turnover processes, maintenance workflows, and resident retention frameworks.
• Develop and deliver training programs for property management staff on operational procedures, compliance requirements, and TPC Homes approach to resident-centered management.

Property Operations

• Oversee all aspects of day-to-day property operations, including rent collections, repairs and maintenance, security, unit turnovers, lease-ups, and vacancy management to maintain portfolio occupancy at or above industry benchmarks.
• Ensure that lease-ups and rent collections are completed promptly and efficiently; collaborate with attorneys on matters relating to unit surrenders or evictions as needed.
• Manage relationships with third-party property management companies, vendors, and contractors; negotiate contracts, monitor performance, and ensure quality workmanship across the portfolio.
• Lead property transitions from construction/acquisition to stabilized operations, coordinating with development team on punch lists, certificate of occupancy requirements, and initial lease-up.
• Conduct regular property inspections and oversee risk management at the property level, ensuring properties meet organization, funder and regulatory standards at all times.

Compliance & Financial Performance

• Ensure portfolio-wide compliance with LIHTC, HUD, Fair Housing, and all regulatory requirements, including tenant recertifications, annual rental subsidy increases, and required reporting for funding and government agencies.
• Create and manage property-level operating budgets; monitor financial performance against projections and flag variances to TPC Homes senior leadership.
• Evaluate the physical condition and operational viability of potential new property acquisitions; contribute property operations expertise to underwriting of new opportunities.

Team Leadership & Resident Experience

• Recruit, supervise, mentor, and develop all property management staff, including on-site property managers and maintenance personnel.
• Partner with supportive services staff at each property to assist residents in maintaining their housing, identifying issues and problem-solving collaboratively, including implementing TPCs retention policies and ensuring staff practice Trauma Informed Care, Harm Reduction, and Housing First principles.
• Proactively identify ways to improve property operations and resident experience, including sustainability initiatives and operational efficiencies.

Job Description Qualifications:

• High School Diploma or GED or Equivalent
• 7-10 years of affordable housing property management experience, with at least 3 years in a supervisory or director-level role managing a portfolio of properties. Proven track record building or substantially improving property management systems and procedures in a growing organization.
• Deep expertise in LIHTC, HUD, Fair Housing, Section 8, and other affordable housing regulatory frameworks, including recertification, inspection, and reporting requirements.
• Experience with residential building maintenance, capital improvements, and renovations.
• Experience with Yardi or similar property management software platforms; comfortable leveraging technology for operational insight.
• Strong financial acumen; comfortable creating and managing property-level budgets and analyzing operational metrics.

6. Leads through collaboration; builds team capability rather than creating dependency; emotional intelligence and maturity to navigate complex resident and staff situations.
   • Connects operations to mission; understands that property management excellence directly impacts resident outcomes and organizational credibility.
   • Thrives creating systems from scratch rather than maintaining existing ones; energized by building infrastructure in ambiguous environments.
   • Operates independently and creates clarity from ambiguity without needing extensive direction.
   • <

     Job Description Preferred Qualifications:

     • Bachelor's degree in real estate, business administration, or related field.
     • Experience working with permanent supportive housing populations or high-acuity residents.
     • Understanding of both housing development and ongoing property operations; experience transitioning new properties from construction to stabilized operations.
     • Professional certification (ARM, CPM, LIHTC certification, or equivalent).
     • Pre-existing relationships with LA-area vendors, contractors, and developers.
     • Track record professionalizing property management operations and formalizing systems in a growing organization.

     Job Description Work Environment:

     • Field (may need to travel) and indoor office environment. Based primarily in Arlington HQ.
     • Hybrid - in main office or on-site at least four days per week.
     • Will be required to walk or drive to different local sites and events (Southern California area).
     • On-call after-hours and on weekends to address any emergency work orders and/or other building emergencies as back-up support to property management staff.
     • Regularly required to sit, stand, bend and occasionally lift or carry up to 25 pounds on a regular basis.
     • Will necessitate working in busy, dusty and loud environments around our unhoused clients at times, including parking in and near their current areas of residence.
     • Will be exposed to elements like cold, heat, dust, noise and odor and other potential visual situations of this industry (homeless clients, skid row population, substance users etc.).
     • May need to bend, stoop, twist, and sit throughout the day.

     EXPECTED BEHAVIORS OF ALL STAFF

     • Act as a role model
     • Demonstrate a sense of responsibility
     • Continuously learn and improve
     • Acknowledge your own areas of improvement
     • Hear and provide honest, specific and direct feedback
     • Create an environment where everyone is welcomed valued and respected
     • Collaborate

     Equal Opportunity Employer

     The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

     About the People Concern

     The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

     With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

     The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

     Benefits & Perks

     • Medical Insurance
     • Vision Insurance
     • Dental Insurance
     • Retirement Planning (403b) & Matching
     • Paid Holidays
     • Paid Vacation Days
     • Paid Sick Days
     • Employee Assistance Plans (EAP)
     • TELUS Health
     • Flexible Spending Account (FSA)
     • Basic Life / Accidental Death & Dismemberment (AD&D)
     • Voluntary Short- and Long-Term Disability
     • Voluntary Pet Insurance
     • Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
     • The People Concern University & Certificates