Director of Program and Services

North Hills Community Outreach (NHCO) is a nonprofit organization dedicated to supporting individuals and families in crisis by addressing basic needs, promoting long-term stability, and supporting our older adult neighbors. We envision Northern Allegheny County as a sharing community where no one needs to be cold, hungry, or alone.

The Director of Programs and Services provides strategic and operational leadership for all NHCO programs that support individuals and families experiencing crisis, hardship, and poverty. This position leads the development, implementation, evaluation, and integration of programs in alignment with NHCO's Theory of Change to strengthen food security, homelessness prevention, transportation access, and pathways toward long-term family stability and economic self-sufficiency. The Director promotes compassionate, accessible, and data-informed service delivery while fostering strong staff leadership, community partnerships, and organizational alignment with NHCO's mission, vision, and strategic plan.

Essential Duties

• Lead the planning, management, and evaluation of NHCO programs and services to ensure alignment with organizational mission and strategic goals.
• Partner with organizational leadership to develop and implement strategic initiatives that expand organizational impact, strengthen service delivery systems, and respond to emerging community needs.
• Identify opportunities for program innovation, operational improvement, and expansion of services to address evolving community needs.
• Supervise, mentor, and develop program leadership staff while fostering a collaborative, accountable, and mission-driven team culture.
• Oversee program operations, including resource allocation, budget tracking, and program effectiveness across all NHCO sites.
• Ensure compliance with all contracts, grants, and funding requirements, including reporting and data submission. Lead implementation and oversight of NHCO's Free Tax Prep (VITA) Program, ensuring adherence to IRS and United Way standards, staff training, and compliance.
• Provide high-level oversight of NHCO's Family Stability Program (Siemer), as well as support and resource programs such as Ask the Attorney and Education Assistance.
• Manage and optimize NHCO's client management system, ensuring accurate data collection and reporting.
• Lead program evaluation and impact measurement efforts through the collection, analysis, and communication of service data, trends, outcomes, and community needs assessments.
• Serve as a key organizational representative with public agencies, funders, coalitions, and community partners to strengthen collaboration, advocacy, and coordinated service delivery.
• Support contract negotiations with partner agencies and service providers to ensure effective collaboration and program sustainability.
• Support the development of grant proposals, program narratives, and funding strategies in collaboration with Development and Executive Leadership. Promote equity, accessibility, and inclusive service practices across all programs while supporting organizational initiatives that strengthen belonging, cultural responsiveness, and community engagement. Participate as a member of the Leadership Team and Directors Team, contributing to organizational leadership, strategic planning, and cross-departmental initiatives.
• Provide backup leadership and coverage for program leadership staff as needed.
• Attend Board of Directors meetings and present program updates, outcomes, and recommendations.

Secondary Duties

• Develop and maintain community partnerships to increase program visibility, collaboration, and impact.
• Support agency-wide fundraising, outreach, and community engagement initiatives as needed.
• Perform other duties as assigned to meet organizational needs.

Knowledge, Skills and Abilities

• Strong leadership, strategic planning, and program management skills.
• Strong analytical and problem-solving skills with a focus on outcomes and continuous improvement.
• Demonstrated ability to supervise, mentor, and develop high-performing teams and lead organizational change and manage competing priorities in a dynamic nonprofit environment.
• Experience managing budgets, contracts, and organizational resources responsibly and effectively.
• Understanding trauma-informed, client-centered, and strength-based service approaches.
• Experience with data collection, reporting, and analysis, including the ability to identify trends, evaluate program outcomes, and support data-driven decision-making.
• Demonstrated ability to build trust and collaborate across departments, community partners, and stakeholder groups.
• Excellent written, verbal, and interpersonal communication abilities.
• Proficiency in Microsoft Office Suite applications.

Experience/ Education Requirements

• Bachelor's degree or equivalent combination of education, training, and relevant experience.
• Master's degree preferred in social work, human services, public health, or related field.
• Minimum of five years of relevant program management or nonprofit leadership experience required.
• Valid Pennsylvania driver's license and reliable transportation required.
• Required to submit Child Abuse Clearance, Criminal Background Check, FBI Fingerprint Clearance, and Mandatory Reporter Training.

Working Conditions/ Physical Demands:

While performing the duties of this job, the employee must be able to:

1. Standard office environment with regular travel between NHCO sites and community locations.
2. Ability to operate standard office equipment, including computers, printers, and phones.
3. Requires prolonged sitting and standing, occasional bending, stooping, and reaching.
4. Ability to lift up to 40 pounds occasionally.
5. Evening and weekend hours may be required to meet program and community needs.

Compensation details: 0 Yearly Salary

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