Director of Plumbing & Drain Operations

Director of Plumbing & Drain Operations

Location: Dayton, OH (Multi-Market)

Employment Type: Full-Time

Reports To: VP of Operations

Who We Are

At Logan Services, we're more than an HVAC and plumbing company—we're a company built on people, culture, and excellence.

As a family-owned business serving Ohio homeowners since 1969, we've earned recognition as a consecutive Best of Dayton winner, CBUS Top Pick, Best of Cincinnati winner, BBB Torch Award recipient, and home of the world's first Trane-accredited apprenticeship program.

Everything we do is guided by our PARTE values:

• People First
• Agile
• Radical Ownership
• Teamwork
• Excellence

We don't just talk about culture, we protect it, invest in it, and hire people who strengthen it.

The Opportunity

Our Plumbing Division is entering an exciting phase of growth. Three years ago, we launched plumbing. Today, we have a strong foundation, growing market share, and a newly established Sewer & Drain Division. The infrastructure is in place. The culture is thriving. Now we're looking for a proven leader to take our operation to the next level.

As the Director of Plumbing & Drain Operations, you will own the strategic direction, operational performance, and financial success of Logan's Plumbing Division across service, installation, water quality, water heater sales, and sewer & drain operations. This is not a maintenance role. This is a growth and leadership opportunity for someone who wants to build, scale, and leave a lasting impact.

What You'll Own

• Full P&L responsibility for the Plumbing Division
• Revenue growth and gross margin performance across all plumbing business units
• Daily operations of service, installation, and sewer & drain teams across multiple markets
• Recruitment, development, and retention of plumbing leaders and field employees
• Customer experience from first call through job completion, including escalations, reviews, and callbacks
• Development and execution of 1-year and 3-year strategic growth plans
• Apprenticeship programs, technical training initiatives, and leadership development pipelines
• Pricing strategy, labor efficiency, membership growth, and lead generation performance
• Cross-functional collaboration with Operations, Sales, Training, and Customer Experience teams

What Success Looks Like

The ideal candidate:

• Takes ownership of outcomes, not just activities
• Develops leaders and builds strong teams
• Thinks strategically while remaining operationally hands-on
• Balances accountability with genuine care for people
• Uses technology, data, and metrics to drive decisions
• Creates scalable systems that support sustainable growth

Qualifications

Required

• 7+ years of progressive plumbing leadership experience
• Experience leading managers, supervisors, and field teams
• Proven track record of growing operations and achieving financial targets
• Strong business and financial acumen with P&L ownership experience
• Excellent communication and leadership skills
• Ability to drive accountability while maintaining a positive culture

Preferred

• Multi-location operational leadership experience
• Sewer & drain industry experience
• Residential home services background
• ServiceTitan proficiency
• Experience developing apprenticeship or technical training programs

Compensation & Benefits

We offer a highly competitive compensation package designed to reward performance and support long-term success.

Benefits Include:

• Competitive base salary (discussed during the interview process)
• Performance-based bonus opportunity
• Medical, dental, and vision insurance
• 401(k) with company match
• Profit-sharing opportunities
• Paid time off and holidays
• Ongoing leadership development and career growth opportunities