At FreshDirect, we are reinventing the grocery experience.Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people's homes - faster, fresher, and smarter than anyone else.We're not just a food company. We're a technology-powered, customer-obsessed team building one of the most innovative end-to-end food supply chains in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience, and care.We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients - then use smart data, automation, and logistics to deliver them at peak freshness.It's grocery shopping reimagined - and we're just getting started.If you're passionate about innovation, care deeply about what people eat, and want to help build the future of food, we'd love to meet you.The RoleThe Director of Planning is a critical leadership role responsible for building and leading the company's end-to-end operational planning function. This role translates demand forecasts into executable operational plans across fulfillment and last-mile delivery, ensuring the business is optimized for service, efficiency, and scalability.The Director will own capacity planning, labor planning, and scheduling strategy, while driving continuous improvement through data, technology, and cross-functional alignment. This leader partners closely with Operations, Transportation, Supply Chain, and Technology to balance customer demand with operational constraints and cost efficiency.What You'll Do* Own end-to-end operational planning, translating demand forecasts into execution across fulfillment and last-mile delivery* Lead capacity and labor planning to align volume, productivity, and service-level targets.* Partner with Demand Planning to improve forecast accuracy and manage variability.* Develop and enhance planning models, tools, and reporting to enable data-driven decisions* Drive productivity improvements and cost optimization across operations.* Lead peak and seasonal planning, including contingency strategies for demand fluctuations* Partner cross-functionally with Operations, Transportation, and Technology to align planning with execution* Build and lead a high-performing planning team focused on performance and continuous improvementWhat You'll Bring* 8-10+ years of experience in planning, analytics, operations strategy, or supply chain management* Bachelor's degree required or equivalent practical experience; advanced degree (MBA, MS in Supply Chain, Analytics, or related field) preferred* Proven experience in high-volume environments such as e-commerce, grocery, retail, logistics, or last-mile delivery* Strong analytical and problem-solving skills, with experience in data modeling, forecasting, and scenario planning* Advanced proficiency in Excel and experience with planning tools, BI platforms (e.g., Tableau, Power BI), or SQL* Demonstrated ability to translate complex data into clear, actionable operational plans.* Experience leading cross-functional initiatives and influencing senior stakeholders.* Strong people leadership experience, with a track record of building and developing high-performing teamsOur Values at FreshDirectWe live these values every day:A Passion for our customersOur customers are at the heart of everything we do. We listen, innovate, and act quickly to exceed expectations with every order and interaction.One team, one missionEveryone contributes & every role matters. We break silos, lift each other up, and share a relentless focus on delivering results. That way, we win together.Delivering excellence, every timeWe take pride in the quality of our food, service, and the experience we create. Our team goes above and beyond to earn trust and guarantee 100% freshness.Act with integrityWe operate with honesty, respect, and accountability in how we treat our customers, teammates, and partners. We own our outcomes and always do what's right, even when no one is watching.Make fast, bold decisionsWe challenge the status quo, embrace technology, and take smart risks to build a better future. At the same time, we stay true to our NYC roots and care for our community.We love food. Yes, literally all of us.What You'll Love About Working Here* A fast-paced, innovative environment where ideas turn into action* Opportunities for growth - many of our leaders have risen through the ranks* Direct impact on how thousands of customers experience food every daySalary: The salary range for this role is from $160,000 -$190,000. Specific pricing for the role may vary based on many factors including but not limited to candidate experience, and skills.Total Rewards & Benefits* Competitive compensation and comprehensive benefits* PTO, Safe & Sick Time, and Paid Holidays* Medical, Vision, Dental, and Voluntary Disability coverage* 401(k) with employer match and Life Insurance* State-of-the-art Bronx campus with on-site basketball court, cafeteria, and employee market* Onsite FREE parking* FREE employee shuttle bus service from nearby Subway station* Training, leadership development, and tuition discount at local colleges* 20% employee discount on FreshDirect online orders and Brooklyn wine store* Minimum 50% employee discount at our onsite employee market* Mobile phone discounts through partnerships with T-Mobile and Verizon* Gym membership discounts through NYSCOur CultureWe embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.Equal OpportunityWe are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position expectations may be subject to change as the needs of the organization changes.
FreshDirect is the northeast's leading online fresh food grocer, delivering directly to customers throughout seven states, including the New York City, Philadelphia, and District of Columbia metropolitan areas. FreshDirect is committed to sourcing the freshest and best-tasting meat, fish, produce, and specialty items through direct relationships with suppliers, growers, and farmers. FreshDirect is proud to have joined the multi-national grocery and technology organization, Ahold Delhaize, at the beginning of 2021. This acquisition will fuel FreshDirect’s growth as a leading eCommerce grocer in the United States.
From the beginning, FreshDirect has set out to provide something different. We are a community partner with a mission to deliver the highest quality and service that customers can find. This is an environment in which associates can innovate, grow and have successful careers—most of our leaders have come up through our ranks. And thanks to our team’s extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Why choose FreshDirect?
We're a company that thrives on teamwork. Our evolution is driven by our passionate employees and investment in perfecting the technology that lets us deliver the highest-quality food. Our state-of-the-art facility creates an environment for innovation. We support our employees with on-the-job training for plant employees and drivers, team-building activities, workplace recognition opportunities, and by encouraging direct relationships with our suppliers in the field.
Great people deserve great perks. We offer comprehensive benefits, plus many workplace extras, including:
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Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Descriptions may be subject to change as the needs of the organization change.
As an EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER, FreshDirect does not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, sex, gender, sexual orientation, age religion, creed, marital status, veteran status, domestic violence victim status, familial status, or on any other basis prohibited by law. Furthermore, FreshDirect will not discriminate against any applicant or employee because they are disabled, a disabled veteran, or a veteran of the Vietnam era, provided they are qualified and meets the requirements established by FreshDirect for the job.