Director of Performance Excellence

About the Opportunity

The Director of Performance Excellence serves as a trusted advisor and thought partner to senior leaders across the health system. This role leads a high‑performing team of 5 performance advisors responsible for advancing enterprise priorities through rigorous analysis, structured problem solving, and disciplined project execution. Reporting to the Executive Director of Strategy, Analytics, & Innovation, the Director oversees the team's portfolio that blends one‑time strategic and operational initiatives with ongoing advisory and business intelligence support for assigned service lines and corporate functions.

This leader brings a strong command of project management, analytics, stakeholder engagement, and executive communication. The Director ensures the team delivers high‑quality insights, drives measurable outcomes, and strengthens organizational capability for continuous improvement.

Key Responsibilities

Strategic Leadership & Team Management

• Lead, mentor, and develop a team of internal performance advisors with diverse skill sets and experience levels.
• Establish a culture of analytical rigor, curiosity, accountability, and collaborative problem solving.
• Prioritize and allocate team resources across a dynamic portfolio of projects.
• With the Executive Director, build trusted relationships with senior executives to understand emerging needs, identify potential initiatives, and foster collaboration and alignment.
• Represent the Performance Excellence team in system‑wide forums and governance structures.
• Support the Executive Director in the strategic and financial planning for this team, including the development, analysis, and monitoring of the defined goals.

Project & Portfolio Oversight

• Design and execute on complex, cross‑functional initiatives that advance system‑wide strategic, operational, and financial goals, and advise team members on the same.
• Monitor progress across the portfolio and proactively address barriers to execution.
• Own and promulgate best practices on project management methodologies and insight generation.

Analytical & Advisory Excellence

• Guide the team in developing data‑driven insights to support key initiatives, translating complex analyses into clear, actionable narratives for executive audiences.
• Serve as and support team members to serve as a subject‑matter resource for assigned service lines or functions, offering ongoing strategic counsel and performance insights in partnership with the relevant leadership.
• Partner with analytics, finance, operations, and clinical teams to ensure robust, accurate, and timely data informs decision‑making.

Communication & Executive Engagement

• Prepare high‑quality presentations, reports, and briefings for senior leadership, the Board, and committees.
• Coach team members on effective communication and storytelling techniques.

Qualifications

Required

• Master's degree in business, healthcare administration, public health, or related field required.
• 10+ years of experience in consulting, strategy, operations, or related roles at a health care provider, payer, or adjacent, including leadership of complex initiatives and broad exposure to a range of functions and project types.
• 7+ years of experience managing teams and developing talent.
• Strong analytical skills, including comfort with quantitative analysis, financial modeling, and data interpretation.
• Proven ability to manage multiple projects simultaneously in a fast‑paced environment.
• Exceptional communication skills, with the ability to influence and engage senior stakeholders at the executive and department leader level.
• Experience leading organizational change initiatives.

What We Offer

• The opportunity to shape high‑impact initiatives that directly influence patient care, operational performance, and long‑term strategy.
• A collaborative environment that values innovation, continuous learning, and professional growth.
• A mission‑driven culture committed to improving the health and well‑being of the communities we serve.