Director of Patient Support Services - Carolina Family Patient Support Services

Come join our "Family" and be part of providing healthcare In the Community…For the Community.

Carolina Family Health Centers, Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individual's ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care.

As a nonprofit, federally qualified health center (FQHC), we strive to meet the needs of our community and breakdown barriers that prevent individuals from seeking health care. Our service offering includes primary medical care, behavioral health, pharmacy, and dental services as an integrated model that provides a comprehensive approach to care for our patients.

Position Overview

The Director of Patient Support Services oversees the activities of the medical records and referrals department and plays an integral role in monitoring and leading value-based care initiatives. The director must have a working knowledge of health information technology (including coding, eCQM, and medical terminology) and be able to assess system functionality and develop processes to ensure work is done in an efficient and timely manner. The director must have working knowledge regarding HIPAA and the requirements for protecting health information. The director understands the concepts of compliance, risk management, quality assurance and value-based reimbursement.

THIS POSITION OFFERS A 40-HOUR WORKWEEK, NO WEEKENDS, FULL BENEFITS PACKAGE, 12 PAID HOLIDAYS, BI-WEEKLY PAY.

Essential Tasks

• Provides direct supervision to the Medical Record Supervisor and Referrals Supervisor. This includes but is not limited to interviewing, hiring, providing training and orientation, distribution and determination of responsibilities, and the on-going evaluation of the staffs' performance.

• Assess, develop and monitor functionality and workflows in the electronic health records system to ensure efficient processing and retrieval of medical records and specialty referrals. Provides back up to medical records and referrals with needed.

• Facilitates access for staff to payer platforms, Care Link and other hospital systems for the submission and retrieval of specialty and imaging reports.

• Oversees the Rex Hospital Mobile Mammography Bus clinic days to ensure women receive their screening mammograms.

• Serve as a Site Specialist for OCHIN Epic and a contact person for staff regarding system issues, password resets, etc.

• Responsible for compliance with HIPAA and HITECH rules and regulations as applied within Carolina Family Health Centers, Inc.. Maintains current knowledge of revisions to HIPAA and HITECH regulations.

Experience and Education

• A bachelor''s degree in Health Information Management, Health Information Technology, Healthcare Administration, Data Analytics, or Science in Nursing.
• Minimum two years' experience working in a health care facility with a focus on medical records, referrals, and/or similar experience and two years of supervisory/management experience is required.
• Team player with effective organizational and communication skills.
• Strong computer skills.
• Proficient in Microsoft Word and Excel and experience with electronic health record systems.

Schedule

Monday to Friday

8 am - 5 pm

8-hour shift

On site

Physical Requirements

• Constant standing and walking, occasional bending, stooping, lifting, reaching forward and overhead.
• May occasionally be required to lift patients, office equipment and paper, usually not exceeding fifty pounds of direct lift.
• Frequent computer work required.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Job Type

Full-time

License/Certification

• For HIT/HIM candidates, must have registration/certification in one or more areas of health information technology: Registered Health Information Technologist, Certified Professional in Health Information Technology (CPHIT), Certified Professional in Electronic Health Records (CPEHR), Certified Professional in Health Information Exchange (CPHIE), or Certified Professional in Operating Rules Administration (CPORA).

Base Pay Overview

The starting pay for this position is $85,280.00 annually. Please keep in mind that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.