The Director of Patient Services provides strategic support across multiple healthcare locations to enhance patient dining operations.
Key responsibilities include partnering with site leadership to standardize service models, implementing process improvements, and ensuring regulatory compliance.
They oversee training, coaching, and development of patient services teams, support bedside ordering programs, and serve as a subject-matter expert in healthcare food and nutrition practices.
The role involves evaluating team performance, visiting patients to ensure quality care, and fostering effective communication among staff, patients, and families.
Preferred qualifications include extensive experience in healthcare food services, leadership skills, relevant education or certifications, and proficiency in food safety, budgeting, and computer applications.
The position aims to improve patient satisfaction, operational efficiency, and compliance while promoting a positive patient experience.