Director of Partner Success185 Clara St San Francisco, CAPartner Success & Operations - Partner Success /Full Time /HybridApply for this jobThe Revi MissionBrick-and-mortar retail isn't dead - it's evolving. As technology accelerates, the digital and physical worlds are merging into one unified purchasinglayer. At Revi, we believe the real Web 3 is this hybrid world, where every physical purchase has a digital identity, a relationship, and an opportunity for engagement.As major brands have digitized isolated parts of their customer journey, Revi's mission is muchbigger: we unify the entire physical purchase journey and enable small businesses to compete at a world-class level. We help businesses use data, AI, and consumer engagement tools to drive profitability, operational efficiency, and customer loyalty - all within a single ecosystem. Supported by top Silicon Valley investors, Revi is positioned to own a multi-billion-dollar category.Why Join Revi?• Work as a direct thought partner to the CEO and executive leadership• Play a foundational role at a rocket-ship startup that is scaling fast• Influence culture, hiring, systems design, and world-class processes• Experience unlimited personal and professional growth• Join a vision-driven team that believes in big ideas, hard work, high impact, and serving thebusinesses in our ecosystem• Be at the forefront ofAI-driven transformation in the restaurant and retail spaceThe Revi Role As Director of Partner Success & Support, you will architect and lead the full post-salesexperience - onboarding, adoption, optimization, support, and long-term retention. You will own the operational structure of Partner Success and Support and ensure these teams operate with an AI-first mindset, integrating automation, AI agents, analytics, and intelligent workflows into every step of the partner journey. This role reports to the CEO and is mission-critical to Revi's scale.What you'll do ️ (AI-First Responsibilities) Own Partner Lifecycle & ExperienceLead the teams responsible for onboarding, success, and support for all Partners post-sale.Design repeatable, scalable, AI-enhanced processes for all Partner touchpoints.Build systems that anticipate partner needs, drive adoption, and ensure platform stickiness.Build AI-Driven Processes & AutomationCreate, automate, and continuously improve communication workflows using AI tools.Partner with internal AI teams to integrateAI agentsinto onboarding, support, data analysis, and training.Implement predictive insights to identify churn risks, adoption gaps, and growth opportunities.Operational LeadershipDevelop detailed onboarding rollout plans and keep all timelines accountable.Work with Execs, Product, Eng, AI, and Partner Success Managers to create an optimal end-to-end partner experience.Standardize processes, establish AI-enhanced SOPs, and build dashboards that provide real-time visibility into partner health.Drive KPIs + Performance ExcellenceDeliver weekly & monthly KPIs such as: TTR, CSAT, NPS, Adoption Rate, Task Completions, Retention, Transaction Growth, Outbound Engagement MetricsUse AI-powered analytics to diagnose root causes, improve workflows, and accelerate results.Data, Insights & Partner HealthInterpret internal + external data to optimize lifecycle touchpoints.Implement AI-based health scoring, partner segmentation, and proactive engagement triggers.Identify partner challenges and propose data-backed solutions.Cross-Functional CollaborationWork closely with Sales, Marketing, Product, AI, and Engineering to improve system functionality and partner experience.Serve as the champion for partner needs as the company builds next-generation AI features.Team LeadershipManage Partner Success Managers, Implementation Managers, and Support Leads.Create a culture of ownership, innovation, and accountability.Coach and develop team members to perform at the highest levels.Embed AI tools in daily workflows, empowering your team to work faster and smarter.What We Expect You'll Bring 5+ years in customer success, implementation, operational excellence, or project management2+ years in a senior leadership role managing customer-facing or support teamsExperience deploying complex technology systems (POS, kiosk, SaaS, multi-location rollouts)Familiarity with hardware logistics: shipping, 3PL, installs, and support operationsExperience with iPad/Android configurations, MDM, troubleshootingStrong communication, presentation, and stakeholder-management skillsAbility to diagnose issues quickly using technical + business reasoningExperience supporting SMB & Mid-Market in Retail/Restaurant or e-commerce is a huge plusFamiliarity with SalesforceAI curiosity, adoption, and comfort leveraging AI as a core part of workflowsDemonstrated ability to build predictive workflows, automated systems, or AI-supported processes (or eagerness to learn)Our Values️Heart- Passion, generosity, and service to othersImpact- Innovation, resilience, versatility, and ownershipExcellence- Integrity, supreme service, and setting the bar highPerks & BenefitsEquity packageCompetitive salary + bonusProfessional development supportMedical, dental, vision benefitsFlexible vacation policyPaid holidaysTeam events, off-sites, volunteer opportunities401(k)$180,000 - $240,000 a yearApply for this job