Location: On-Site (Indianapolis Headquarters)
FLSA Status: Full-Time, Exempt
About the role:
The primary function of the Director of Operations is to provide leadership and practical, hands-on support across PreBorn!’s operational functions, specifically in Administrative, Logistics and Facility Operations. The successful candidate will have demonstrated experience in leading operational compliance, process development, cross-functional project support and building/facility management. This role ensures that operational systems scale effectively as the ministry grows.
Key Responsibilities
1. Operations Leadership + Hands-On Support
- Lead Operations teams while actively participating in solving day-to-day operational challenges.
- Support departments directly during workload spikes.
- Build repeatable systems and work alongside staff to implement them.
- Partner with IT, Software Development, and Reporting on operational readiness.
2. Facilities Oversight (Not Execution)
- Supervise the Building Manager.
- Approve facility budgets, vendor strategy, and improvement plans.
- Oversee compliance and building readiness reports.
3. Logistics Oversight + Participation
- Oversee logistics systems for shipments, equipment distribution, and purchasing.
- Participate hands-on when necessary.
- Build forecasting models for ministry-wide needs.
4. Administrative Operations Leadership
- Supervise the Office Manager
- Lead administrative support functions.
- Build workflows, SOPs, and templates.
- Step in during peak periods to ensure operational continuity.
5. Vendor & Contract Strategy + Support
- Lead contract negotiations and stewardship.
- Establish SLAs and vendor scorecards.
- Support escalation issues.
6. Operational Compliance Leadership + Oversight
- Develop and implement Safety Plans, Emergency Plans, and policy frameworks.
- Build compliance tools and documentation.
- Delegate execution to appropriate Ops staff.
7. Cross-Department Project Leadership
- Lead and participate in operational components of major initiatives.
- Coordinate timelines, risk logs, and implementation efforts.
8. Team Leadership
- Provide mentoring, accountability, and direction for Operations staff.
- Model operational excellence and pace.
- Build a spiritually grounded and service-oriented culture.
Qualifications
- 5+ years of leadership in operations or multi-department oversight.
- Demonstrated success building scalable systems.
- Strong strategic and communication skills.
- Alignment with PreBorn!’s mission and Statement of Faith.
Character Qualities
· Strategic, Critical Thinker
· Innovative Problem Solver
· Collaborative, Flexible and Adaptable
· Resourceful, Outcomes-based, and Solutions-oriented
· Forward-thinking