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Director of Operations- Tennessee

Security Finance

Unicoi, TN

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Coaching, Customer Experience, Customer Support/Service, Employment Law, Federal Laws and Regulations, Finance, Leadership, Loan Operations, Loan Regulations, Loans, Maintain Compliance, Market Share, Market Trend Analysis, Mentoring, Operational Audit, Performance Management, Performance Metrics, Profit & Loss, Regulations, State Laws and Regulations, Trend Analysis, Underwriting, Willing to Travel
LOCATION
Unicoi, TN
POSTED
28 days ago

Description

Overview:

Security Finance is seeking an experienced and strategic Director of Operations to lead our Tennessee market—an established territory with over 65 branch locations and a team of 6 District Managers. The ideal candidate brings a proven track record in the traditional small-dollar installment loan industry.
 
We are a recognized leader in personal installment lending. We operate in over 700 community-based branches across the U.S., offering small loans and exceptional customer service to help people when they need it most.
 
As Director of Operations you’ll play a vital role in growing market share, coaching district managers, and driving operational performance—all while ensuring strict compliance with state and federal regulations.

Why Join Us:

  • Established Industry Leader – We’ve helped millions of customers for over 70 years.
  • Comprehensive Benefits – Including medical, dental, vision, 401(k), paid time off, employee assistance programs, and more.
  • Career Mobility – Leadership development programs and a clear path to executive-level roles.
  • Supportive Culture – Work alongside peers and senior leaders who value your insight and experience.
Explore more: careers.securityfinance.com   

Key Responsibilities:

  • Lead operational performance for 65+ branches through direct supervision of 6 District Managers
  • Set and manage key performance indicators (KPIs) related to growth, profitability, and compliance
  • Identify market trends and develop data-driven strategies to maximize territory performance
  • Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness
  • Recruit, train, and mentor District Managers and future leadership candidates
  • Ensure compliance with state and federal lending laws and internal policies
  • Serve as a liaison with local and state trade associations and regulatory agencies
  • Evaluate and execute branch expansion, relocation, or consolidation strategies

What We’re Looking For:

  • 7+ years of progressive leadership experience in the traditional personal installment loan industry
    (Note: Rent-to-own, lease-to-own, or payday lending experience will not be considered)
  • Demonstrated success in multi-unit supervision and building high-performing teams
  • Strong knowledge of lending operations, underwriting, and collections practices
  • Familiarity with state and federal lending regulations and general employment law
  • High degree of professionalism and executive presence
  • Willingness to travel extensively throughout the state
  • Tennessee residency or relocation required (Relocation assistance available)

Next Steps:

If you’re ready to take your leadership experience in the small loan industry to the next level, apply now and join a company that values stability, career growth, and community impact.

    About the Company

    S

    Security Finance