Coaching, Corporate Policies, Customer Experience, Customer Support/Service, Employment Law, Federal Laws and Regulations, Finance, Leadership, Loan Operations, Loan Regulations, Loans, Maintain Compliance, Market Share, Market Trend Analysis, Mentoring, Operational Audit, Performance Management, Performance Metrics, Profit & Loss, Regulations, Short Messaging Service (SMS), State Laws and Regulations, Trend Analysis, Underwriting, Willing to Travel
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Director of Operations- Tennessee
Location: Nashville, TN, United States
Job ID: 2026-15164
Date Posted: Apr 14, 2026
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Description
Overview:
Security Finance is seeking an experienced and strategic Director of Operations to lead our Tennessee market-an established territory with over 65 branch locations and a team of 6 District Managers. The ideal candidate brings a proven track record in the traditional small-dollar installment loan industry.
We are a recognized leader in personal installment lending. We operate in over 700 community-based branches across the U.S., offering small loans and exceptional customer service to help people when they need it most.
As Director of Operations you'll play a vital role in growing market share, coaching district managers, and driving operational performance-all while ensuring strict compliance with state and federal regulations.
Why Join Us:
- Established Industry Leader - We've helped millions of customers for over 70 years.
- Comprehensive Benefits - Including medical, dental, vision, 401(k), paid time off, employee assistance programs, and more.
- Career Mobility - Leadership development programs and a clear path to executive-level roles.
- Supportive Culture - Work alongside peers and senior leaders who value your insight and experience.
Explore more: careers.securityfinance.com
Key Responsibilities:
- Lead operational performance for 65+ branches through direct supervision of 6 District Managers
- Set and manage key performance indicators (KPIs) related to growth, profitability, and compliance
- Identify market trends and develop data-driven strategies to maximize territory performance
- Regularly visit branch locations (minimum twice per year per branch) to assess operations, customer experience, and team effectiveness
- Recruit, train, and mentor District Managers and future leadership candidates
- Ensure compliance with state and federal lending laws and internal policies
- Serve as a liaison with local and state trade associations and regulatory agencies
- Evaluate and execute branch expansion, relocation, or consolidation strategies
What We're Looking For:
- 7+ years of progressive leadership experience in the traditional personal installment loan industry
(Note: Rent-to-own, lease-to-own, or payday lending experience will not be considered)
- Demonstrated success in multi-unit supervision and building high-performing teams
- Strong knowledge of lending operations, underwriting, and collections practices
- Familiarity with state and federal lending regulations and general employment law
- High degree of professionalism and executive presence
- Willingness to travel extensively throughout the state
- Tennessee residency or relocation required (Relocation assistance available)
Next Steps:
If you're ready to take your leadership experience in the small loan industry to the next level, apply now and join a company that values stability, career growth, and community impact.
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2026 Security Finance
For the residents of the state of Georgia only: Security Finance of Georgia, LLC - NMLS # 2029421