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Director of Operations

ABM Industries

Tempe, AZ

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JOB DETAILS
SKILLS
Adoption, Analysis Skills, Best Practices, Budget Management, Budgeting, Business Operations, Business Support, Cash Flow, Coaching, Communication Skills, Continuous Improvement, Cost Control, Cross-Functional, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Facilities Management, Financial Metrics, Financial Operations, Industrial Relations, Industry/Trade Analysis, Interpersonal Skills, Leadership, Legal, Maintain Compliance, Matrix Management, Microsoft Office, Multitasking, Needs Assessment, Operational Audit, Operational Support, Operations, Operations Processes, Organizational Skills, Partner Sales, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Profit & Loss, Reporting Skills, Sales Support, Service Delivery, Strategic Planning, Team Building, Team Player, Time Management
LOCATION
Tempe, AZ
POSTED
3 days ago

Overview

Position Summary: 

ABM Industries is seeking a Director of Operations to support our Business & Industry Group. Reporting directly to the Vice President of Operations, the Director will lead day-to-day operational execution across a defined region or portfolio, ensuring alignment with strategic priorities while driving performance, efficiency, and growth.

The ideal candidate is a strong operational leader with a facilities management background or deep industry knowledge, and experience managing services across a diverse client base. 

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Characteristics of the Director of Operations  

  • Performance-driven professional who leverages data and KPIs to drive results    
  • Strong people leader with the ability to coach and develop frontline and mid-level leaders    
  • Growth-oriented mindset with focus on organic revenue expansion within assigned scope    
  • Financially savvy with experience managing budgets and supporting P&L performance    
  • Executes with discipline to support strong cash flow and cost management    
  • Effective collaborator able to navigate a matrixed organization and influence stakeholders   

Responsibilities

Executes the strategic direction set by the Vice President of Operations across assigned operations    

  • Partners with senior and regional leadership to meet company goals and operational targets    
  • Supports cross-functional collaboration to deliver on organizational priorities    
  • Responsible for operational performance, client satisfaction, and profitability within assigned region or accounts    
  • Oversees daily operations to ensure quality, consistency, and adherence to company standards    
  • Drives adoption of company service offerings and go-to-market initiatives    
  • Builds and maintains strong client and partner relationships    
  • Leads and develops Regional Directors, Branch Managers, and/or District Managers    
  • Supports customer retention and growth through service excellence and continuous improvement    
  • Resolves complex operational issues with guidance from senior leadership as needed    
  • Identifies and implements process improvements, technologies, and efficiencies    
  • Ensures compliance with operational policies, procedures, and standards    
  • Reviews operational reports, staffing plans, and cost controls    
  • Partners with sales teams to support growth initiatives and client expansion    
  • Collaborates with HR and Legal on labor relations and workforce strategies    
  • Manages and adheres to assigned budgets and financial targets    
  • Provides performance reporting and insights to the Vice President of Operations    
  • Stays current on industry trends and operational best practices    
  • Identifies training needs and supports development programs    
  • Performs other duties as assigned    

Qualifications

Required Skills/Abilities:  

  • Strong understanding of financial and operational metrics    
  • Ability to manage multiple priorities and meet deadlines    
  • Excellent communication and interpersonal skills    
  • Proven leadership and team development capabilities    
  • Knowledge of industry best practices and service delivery models    
  • Strong analytical and problem-solving skills    
  • High attention to detail and organizational skills    
  • Proficiency in Microsoft Office Suite    

Education and Experience: 

  • Bachelor’s Degree or equivalent experience in operations or related field   
  • 7–10 years plus of relevant experience, including leadership roles   
  • 3–5 years of operational leadership experience   
  • Experience supporting P&L or budget accountability preferred   

About the Company

A

ABM Industries

ABM offers a wide variety of service-related positions, including electricians, HVAC technicians, security officers, parking attendants, and cleaning jobs. ABM cares about your success.

We provide training so that you learn new job skills and take pride in the quality service you're giving to clients. You'll look like the trained professional you are when you wear a ABM uniform.For your health and safety, we use non-toxic cleaning products and up-to-date equipment.

Our internal training program focuses on teaching you the skills and processes that have helped many of our employees starting out as a janitor, cashier, security officer or building engineer grow into various management roles throughout the company. These jobs aren't your everyday at ABM; they are careers.

Thousands of commercial, industrial, government and retail clients look to ABM for consistent quality service that meets their specialized facility service needs including commercial cleaning and maintenance, facility engineering, energy efficiency, parking and security services.

With fiscal 2011 revenues of approximately $4.2 billion and nearly 100,000 employees, our 300+ offices across the U.S. and various international locales enable us to provide custom facility solutions to sites of all sizes — from neighborhood banks and schools to the largest and most complex facilities, such as corporate office parks and major airports.

With more than 300+ offices located throughout the country, we are always accepting applications for janitorial maintenance, landscaping gardeners, security guards, parking attendants, shuttle drivers and building engineers.

ABM IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER (MINORITY/FEMALE/VETERAN/DISABILITY)

COMPANY SIZE
10,000 employees or more
INDUSTRY
Business Services - Other
FOUNDED
1909
WEBSITE
http://www.abm.com/