Director of Operations

• Partner with the COO to oversee and manage the following operational areas:
  • Front Desk Operations
  • Transportation Services
  • Security and Emergency Preparedness
  • Capital Projects
  • Building Operations and Maintenance
  • Housekeeping and Custodial Services
• Develop actionable operational plans, including timelines, staffing plans, resource allocation, and deliverables.

• Develop and maintain tracking systems to monitor operational and program progress, outcomes, and accountability measures.
• Identify and resolve operational challenges while evaluating effectiveness and recommending improvements based on data, feedback, and organizational needs.
• Collaborate with agency leadership to ensure operational functions support organizational goals and quality service delivery.
• Assist in developing and implementing long-term operational systems that support organizational growth, efficiency, and transition initiatives.
• Oversee and provide regular updates to the COO regarding projects, operational issues, and overall effectiveness across all JCC locations.

• Oversee physical office and program spaces to ensure safe, clean, welcoming, and functional environments for members, staff, and guests.
• Partner with Building Services for comprehensive maintenance, cleanliness, and operational functionality of agency buildings and surrounding grounds.
• Manage housekeeping staff and external vendors to ensure high standards of service, efficiency, and accountability.
• Oversee office leases, vendor agreements, and service contracts to ensure quality service and cost effectiveness.
• Manage room scheduling, room rentals, and space utilization across the agency.
• Negotiate room rental agreements and maintain positive relationships with community partners and renters.

• Collaborate with security leadership to establish and implement protocols that ensure the safety and security of all members, staff, and visitors.
• Regularly review, update, and communicate emergency procedures and safety plans to maintain organizational readiness.
• Support emergency preparedness planning and coordination, including drills, agency-wide safety protocols, and crisis response procedures.
• Liaise with local authorities and external security partners as needed to enhance safety measures and emergency response capabilities.

• Oversee agency mail distribution systems and postal operations.
• Manage copier leases, postal equipment, and related office operational resources.
• Ensure operational systems, workflows, and administrative procedures are efficient, compliant, and responsive to agency needs.
• Oversee physical office spaces, leases, vendor contracts, and operational resources across the organization.

• Provide leadership, supervision, and support to operational staff and department supervisors, including front desk, transportation, and housekeeping personnel.
• Foster a welcoming, professional, collaborative, and service-oriented environment for members, guests, and staff.
• Establish and implement customer service standards and operational protocols to ensure excellence.
• Participate in cross-functional planning and organizational leadership meetings.
• Perform additional responsibilities as assigned by the COO and executive leadership team.

• Bachelor’s degree in Business Administration, Operations Management, Nonprofit Management, Facilities Management, Business Leadership, or related field preferred.
• Minimum of 5–7 years of progressive operational leadership experience, preferably within a nonprofit, community center, educational, healthcare, or human services environment.
• Demonstrated experience managing facilities, vendors, operational systems, budgets, and multiple departments.
• Strong organizational, leadership, project management, and problem-solving skills.
• Excellent interpersonal, communication, and negotiation abilities.
• Ability to manage multiple priorities and respond effectively in a dynamic environment.
• Proficiency in Microsoft Office and operational management systems.
• Flexible work schedule required, including evenings and weekends when necessary.
• Position requires regular on-site presence and occasional response to operational emergencies or urgent facility needs.

• Master’s degree in a related field.
• Experience working within a Jewish organization or familiarity with Jewish culture and traditions.
• Knowledge of nonprofit management systems, operational best practices, emergency preparedness, and facility safety procedures.

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