Director of Operations

Stamford Health Medical Group (SHMG) is a multispecialty medical group that is aligned with Stamford Hospital and fully integrated across Stamford Health. The mission is to provide a highly skilled, comprehensive array of medical services to our community in a compassionate manner.

This position, reporting to the Executive Director Operations, is responsible for the operations and growth of both existing and emerging Stamford Health affiliated Medical Specialty physician practice groups; for developing and maintaining mutually beneficial relationships with physicians and their practices, resulting in high physician and employee satisfaction. Affiliated Medical Specialty physician practice groups are physician practices that are owned, managed, or otherwise formally affiliated Stamford Health. The Director Operations, Medical Specialty provides operational support to Medical Specialty practices to ensure alignment with business, clinical, customer service and financial goals of SHMG and Stamford Health.

MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES:

• Provides day to day management and/or operating oversight to practice managers ensuring site compliance with all State and Federal regulatory guidelines and Practice policies.
• Works closely with physician practices to understand which Stamford Health services and products will be of most benefit to those physician practices.
• Monitors ongoing monthly performance and makes appropriate practice adjustments to ensure operational and budgetary success.
• Prepares monthly operations report and presents results to leadership and committees as defined.
• Monitors operations within each practice site to ensure that patient access meets defined standards and that service is customer/patient focused.
• Collaborates with the Executive Director Operations on clinical, financial, human resources, and information technology for the practices.
• Collaborates with the Executive Director Operations on revenue cycle management for the practices.
• Implements strategic and tactical business/operating plans targeted to promote physician growth and enhancement of physician services and network development.
• Works in partnership with the organizations leadership to enhance future affiliations and integration of physicians.
• Collaborates with members of the management and executive leadership team.
• Develops operational plans that establish clearly defined performance standards, metrics and workflows that can be tracked to evaluate the organizations performance at all times.
• Evaluates and implements standard operating policies and procedures to enhance the effectiveness of practice operations in collaboration with the organizations management and leadership teams.
• Assists with conducting practice assessments, other due diligence processes and is the project leader for new practice integrations in Medical Specialty.
• Collaborates with members of Stamford Health management teams to deliver consistent, fiscally responsible and constantly improving patient care.
• Works collaboratively with the Executive Director of Physician Relations in coordinating issues and interests of the affiliated practices and with other physicians on the hospitals medical staff, hospital departments and hospital administration as required.
• With the Executive Director Operations, the Finance team and Practice Manager, develops the operational and capital budgets for Medical Specialty practices.
• Works with the Ensemble Revenue Cycle Management and practice management to monitor defined metrics.
• Works with the Executive Director Operations and the Marketing Department to implement marketing programs in support of ongoing growth and expansion of SHMG.
• Use appropriate skills to identify a need, offer appropriate solutions, overcome objections, seek closure to the sale and provide effective follow-up to physician practices.
• Keeps up to date on trends in affiliated practice management by active participation in industry associations and relationships with industry peers.
• Models and upholds a patient-first or customer service orientation.
• Identifies and analyzes trends in patient satisfaction and provides management in establishing expectations and resolving negative trends through collaboration with office/practice managers and physician leadership.
• Works with the Executive Director Operations, Risk Management, Facilities Management, Clinical Services, Medical Site Directors and Practice Managers to ensure proper maintenance of buildings, grounds and equipment at all facilities.
• Demonstrates professional work behavior by following system and institutional service standards.
• Complies with departmental organizational policies and procedures and adheres to external agency regulations and requirements.
• Participates in committees and other duties as assigned by the Executive Director operations in order to maintain a high level of service.

QUALIFICATIONS/REQUIREMENTS:

• A minimum of 5 years progressive experience managing a substantial physician practice group.
• Bachelors Degree in Healthcare Administration or equivalent is required. Masters Degree strongly preferred.
• High level of competency with computers, the internet, and computer software such as MS Office or equivalent is required.
• High level of competency financial analysis such as P&L and productivity statements.
• Superior verbal, written, organizational, and interpersonal skills are required.
• The ability to work with individuals at all organizational levels, particularly peers, team members, other departments, patients, and the community is required.
• Problem Solving skills and an analytical ability is required.
• Experience with Performance Improvement programs such as TQI, Lean, or 6 Sigma is preferred.
• Competency with statistics and statistical analysis is preferred.

At Stamford Health, we believe that every patient deserves compassionate, personalized, person‑centered care. This commitment guides how we care for patients, support their care partners, and promote the wellbeing of our staff. In alignment with our Planetree philosophy, the individual in this role will foster a respectful, collaborative environment that honors the needs, values, and preferences of every person we serve and the colleagues we partner with.