Director Of Operations

Kaftan Communities

Southfield, Michigan

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JOB DETAILS

SKILLS

Alliance/Partner Management, Bidding, Budgeting, Channel Strategies, Coaching, Construction, Customer Experience, Customer Support/Service, Documentation, Economics, Entrepreneurship, Establish Priorities, Expense Tracking, Finance, Follow Through, Leadership, Legal, Maintain Compliance, Marketing, Mentoring, Metrics, Multitasking, Operating Systems, Operational Strategy, Operations, Operations Planning, Organizational Skills, Problem Solving Skills, Process Development, Process Improvement, Property Maintenance, Property Management, Real Estate, Real Estate Law, Records Management, Recruiting Strategy, Regulatory Compliance, Revenue Analysis, Revenue Planning, Strategic Planning, Team Building, Team Player

LOCATION

Southfield, Michigan

POSTED

5 days ago

Director of Operations

Kaftan Communities | Southfield, MI | Full-Time

Salary Range: $120,000 to $150,000

About the Opportunity:

Kaftan Communities is seeking an experienced, hands-on Director of Operations to lead daily property management operations across our Metro Detroit portfolio. Reporting to the President, this role blends strategic partnership with operational leadership—driving performance, developing people, and delivering the superior customer experience our communities are known for.

If you are a collaborative leader with strong business and financial acumen, a talent for process optimization, and a genuine commitment to both team members and customers, we want to talk to you.

Who We are Looking For:

A Communicative Collaborator. You lead with responsiveness and accessibility, work effectively across departments, and respectfully challenge ideas to drive better outcomes.
Accountable. You take ownership, lead by example, and cultivate a culture where acknowledging and learning from mistakes fuels growth. You verify, follow through, and hold yourself and your team to established processes.
A Forward-Thinking Leader. You act decisively, delegate effectively, and employ proactive strategies to keep the department aligned with market dynamics.
A Hands-On Leader. You stay actively involved in day-to-day operations, balancing direct engagement with empowering your team—providing both guidance and autonomy.
Relational. You treat team members and customers with empathy and respect, knowing that happy employees create happy customers.
A Dedicated Problem Solver. You seek first to understand, leverage your team's expertise, and follow through on identified opportunities for improvement.
A Proactive Prioritizer. You manage your time with structure and consistency, handle multiple priorities with ease, and are always prepared.

What You'll Do:

Strategic Leadership

Serve as a strategic partner to the President, providing insights informed by operations and key metrics
Collaborate with the Director of Finance to develop and achieve operational budget objectives
Engage legal counsel to ensure compliance with real estate law
Drive revenue targets through analysis and strategic initiatives, and control expenses through resource monitoring and efficient bidding

Team Development

Build a strong regional team through strategic recruitment and partnership with an external HR firm
Oversee the creation and implementation of training protocols that support team growth
Develop managers into exceptional leaders through tailored hard- and soft-skill development

Operational Excellence

Direct daily property management operations, ensuring optimal team performance through hands-on coaching and mentoring
Develop a deep understanding of existing processes, reinforce their importance, and ensure consistent adherence
Identify and pursue process improvement opportunities, leveraging current team expertise
Champion the customer service experience, setting high standards for responsiveness, approachability, and genuine care
Maintain clear expectations and transparent communication to keep teams aligned with goals
Manage records to support an organized, efficient documentation system

Qualifications

5+ years of operations leadership experience at the director level or above
Bachelor's degree in Business Management, Economics, or a related field
Demonstrated business and financial acumen

Preferred

10+ years of leadership experience (any level)
Real estate or property management experience
Marketing oversight experience
Customer service background

Desired

Entrepreneurial Operating System (EOS) experience

About Kaftan Communities

Kaftan Communities is a family-owned and operated property management company serving Metro Detroit since 1965. As a professional property management and construction firm, we are guided by our core values and dedicated to providing superior living experiences.

Director Of Operations

Kaftan Communities

Southfield, Michigan

About the Company

Kaftan Communities

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