Director of Operations - Patient Access Systems

The Director of Operations for Patient Access Systems provides both strategic direction and operational leadership for system optimization, access workflows, training, and front-end operational readiness across Patient Access. This role maintains a strong and visible presence throughout the enterprise, fostering effective partnerships with clinical operations, IT, revenue cycle, and regional access teams to ensure alignment and seamless execution of system and workflow initiatives.

This leader is accountable for driving continuous improvement in registration processes, system build coordination, and training and quality programs - supporting efficient, standardized, and high-quality patient access operations. The Director oversees revenue cycle training, system registration and scheduling functions, and front-end access teams across all locations, ensuring consistency, scalability, and readiness for ongoing system and process enhancements.

In addition, the role emphasizes leadership development and organizational strength by building a strong leadership bench, fostering accountability, and investing in talent development. The Director plays a key role in cultivating a culture of operational excellence, innovation, and continuous learning across the Patient Access function.

Duties & Responsibilities

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• 1. Develops strategic plans, annual goals and performance metrics for one or more departments or units. Collaborates with other stakeholders and internal service providers to develop and implement plans for aligning operations to organizational vision and strategy. Serves as a champion of enterprise-wide culture, including influencing culture change to support operational objectives.
  2. Participates in leadership activities that contribute to the achievement of goals and objectives and evaluates operational performance.
  3. Reviews and approves changes to internal processes and leads the implementation of process improvement. Reviews and approves customer service standards and addresses escalations as necessary.
  4. Manages communications to the enterprise on strategy, projects, initiatives and other activities related to operational area.
  5. Fosters and maintains effective working relationships with peers across the enterprise, in addition to with external service providers and stakeholders.
  6. Oversees the preparation, analysis, monitoring and communication of operational reporting.
  7. Determines necessary space, equipment, supplies and support systems to ensure effective functioning of operations.
  8. Assigns and reviews annual goals and provides development opportunities for team leaders and team members. Evaluates performance of assigned team leaders and team members and provides continuous feedback. Accountable for managing entire employee lifecycle of team, including hiring, development, performance management, discipline and termination.
  9. Accountable for financial management, including, but not limited to, managing and monitoring budgets and expenditures throughout the fiscal year.
  10. Manages, directs, and allocates resources to oversee effective and efficient operations.
  11. Accountable for ensuring compliance with any relevant federal, state and local laws, rules and regulations. Manages process improvement and quality assurance activities.
  12. Provides project management leadership by creating charters (when applicable), timelines, milestones, and goals and objectives for projects and programs. Keeps projects on time and on task. Engages appropriate leadership in project management process and works to achieve active buy-in from stakeholders.

SCOPE AND LEVEL
Guidelines: Guidelines are in the form of stated vision and objectives for the division.
Complexity: Work assignment is unstructured, and leader is responsible for developing, directing, and managing outcomes and multi-year strategies in order to achieve the objectives of the operation. Duties performed include operational planning; developing standards, priorities, guidelines, processes, measurement (evaluation) systems; implementation of production and performance management standards; and allocating resources. Work is strategic and operational in nature.
Decision Making: Employee is responsible for managing multiple functions that requires developing and implementing strategies, business plans, and policies; determining required resources; defining and evaluating performance standards; and resolving complex business problems.
Communications: Communication at this level is internally and externally focused. Involves establishing and maintaining effective, collaborative working relationships with team members, peers, and executives. Provides information and negotiates solutions to functional issues that have major consequences or long-term significance.
Supervision Received: Under executive direction, the employee is delegated personal responsibilities and authorities over a division (or functional area within). Executives may review work for soundness of judgment and conclusion.

Minimum Qualifications

• Degrees
  • Bachelor's
    
• Area of Study
  • Health care administration, business/management, finance, nursing, or a directly related field is required
    
• Experience
  • Minimum of five (5) years of experience directing and managing the business operations of one or more functions in a complex health care environment plus three (3) years of leadership experience.
    
• Equivalency
  • Four years of relevant experience above and beyond the minimum experience requirement can substitute for a bachelor's degree.
    

Schedule/Shift

• 40hrs FT
• M-F

Salary Information
Pay is dependent on applicant's relevant experience.

Annual Salary Range (Based on 40 hours worked per week): $137,944.29 to $229,907.13

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.