Director of Operations

Do you want to join an organization that invests in you as a(an) Director of Operations? At HCA North Florida Division, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

The Director of Operations provides leadership and direction for program management and operations. Responsible for existing program management and successful implementation of new programs across Hospital Based Services (HBS). Owns the development of standardized program implementation methods. Responsible for the development, communication, and implementation of standardized operations processes, workflow design, and ongoing measurement of key success indicators.  

Job Summary: 

• Directs all activities related to new program operations/implementation 
• In collaboration with HBS Leadership, facilitates, organizes the creation, and manages the following: 
• Implementation manual 
• Physicians' orientation manual 
• Advanced Practice Providers orientation manual 
• Annual gap assessment 
• Order set development and annual review 
• Policy/procedure annual review 
• Job descriptions 
• Recruitment 
• New employee on-boarding 
• Create, manage, and oversee IHBS project portfolio 
• Manage all project requests (clinical & operational) 
• Manage approval process through executive team 
• Management of new program portfolio 
• Directs and mentors all activities assigned to project manager 
• Collaborates with Chief Operating Officer & GVP to create executive summary communications and presentations for all clinical and business operations across the company 
• Including but not limited to facility executives, corporate executives, IHBS internal team 
• Facilitates and organizes IHBS committees and sub-committees to ensure coordination and collaboration between all key stakeholders 
• Monitor and report on portfolio performance 
• Work effectively with development to enhance growth initiatives 
• Support the goals of the facilities, divisions and markets 
• Serve as a key member of the leadership team 
• Assist in developing physician development plans, process improvements and implementation of best practices 
• Work effectively with management and support teams 
• Work effectively with the physician recruiting and HR functions of HCA Physician Services and hospital liaisons to support the placement of qualified physicians in hospital-based programs 
• Ensure that HCA Physician Services compliance, training and education, policies and procedures are implemented for efficient, effective management of all programs, as appropriate for Hospital Based Physicians 
• Display consistent behavior that enhances the public image of the organization as evidenced by professionalism in interactions with peers, subordinates, customers, patients, families, physicians, payors, vendors, etc. 
• Participate in the recruitment, interviewing, selecting and hiring of new employees as assigned 
• Participate in ongoing orientation and education of new and existing employees as assigned 
• Conduct performance evaluations and corrective disciplinary action with employees as assigned 
• Maintain strictest confidentiality in areas of patient, employee and physician relations 
• Help prepare and participate in program, facility, market and division MORs/QORs as assigned 
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement”. 

Job Qualifications:  

• Bachelor’s Degree required 
• Master’s Degree preferred 
• 5+ years project and/or program management experience required, including the ability to manage multiple projects and programs to successful completion for multiple hospitals, business offices or health systems. 
• Experience in leading large, enterprise-scale projects or programs preferred. 
• Experience leading healthcare operations highly preferred.

Benefits

The  North Florida Division, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Physician Services Group is skilled in physician employment, practice and urgent care operations. We are experts in hospitalist integration, and graduate medical education. We lead more than 1,300 physician practices and 170+ urgent care centers. We are HCA Healthcare’s graduate medical education leader. We provide direction for over 260 exceptional resident and fellowship programs. We focus on carrying out value-added solutions. These solutions help physicians deliver patient-centered healthcare. We support HCA Healthcare's commitment to the care and improvement of human life.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Director of Operations opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.