The Director of Operations is responsible for ensuring that organizational commitments to stakeholders are consistently reflected in daily operations. This role establishes, monitors, and improves processes and procedures across administrative functions, particularly within Support Services and Client Services. The Director of Operations also evaluates staff performance, provides feedback, and conducts disciplinary actions when necessary.
Reporting Structure
Reports directly to executive leadership
May collaborate with cross-functional teams on specific projects
Directly supervises:
Support Services Supervisor
Client Services Supervisor
Custodian
Key Responsibilities
Oversee and manage day-to-day operations
Supervise Support Services and Client Services leadership
Indirectly oversee departmental staff and monitor performance using metrics
Conduct disciplinary meetings as needed
Ensure adherence to established processes and procedures
Resolve service and contract-related issues with clients, employees, and stakeholders
Develop and implement operational processes for service departments
Coordinate workflows across departments
Track and report departmental performance to leadership
Support business development initiatives and implementation efforts
Oversee IT functionality and collaborate on technical solutions
Lead rollout of new systems and operational procedures
Manage office facilities, including satellite locations
Oversee company vehicle fleet
Coordinate workspace setup for new employees
Maintain inventory of computers, IT supplies, and mobile devices
Represent the organization in community or partner engagements
Manage office security systems, including alarms
Perform additional duties as assigned
Essential Job Functions
Communicate effectively via phone, email, and in person
Use company-approved software, databases, and equipment
Maintain organized records and documentation
Generate reports and track operational metrics
Conduct occasional field/site visits
Physical Requirements / Working Conditions
Ability to lift up to 10 lbs occasionally
Work primarily in a climate-controlled office environment
Prolonged sitting and computer use
Adequate vision and hearing (with correction if needed)
Strong manual dexterity for repetitive tasks
Ability to travel to various work sites
Qualifications
Minimum Education:
Bachelor's Degree
Minimum Experience:
At least 2 years of administrative experience
Required Skills and Competencies:
Fluency in English (written and verbal)
Strong writing and communication skills
Computer literacy
Self-motivated and detail-oriented
Ability to work with diverse populations and cultures
Strong organizational and problem-solving skills
Ability to manage multiple tasks under deadlines
Project planning and execution capability
Willingness to learn and adapt
Preferred Qualifications:
Proficiency in Microsoft Office Suite
Compliance Requirements
Successful completion of background checks (including government-required checks where applicable)
Completion of required workplace trainings (e.g., harassment prevention, mandated reporting)
Compensation and Benefits
Paid Time Off (PTO) and sick leave
Health, dental, and vision insurance
Paid holidays
Mileage reimbursement (for work-related travel)
Retirement or employee ownership program (if applicable)