Director of Operations

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Operations. Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more".....

This position is responsible for effectively leading the day to day operations of the hotel and its team members. Assist General Manager in budgeting, planning, organizing and directing all hotel services, including front-of-house and back of house operations.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.
• Displays honesty & integrity.
• Conducts pre-shift meetings.
• Communicates effectively to staff using tools such as development reviews, training, departmental orientation and monthly departmental meetings.
• Motivates and develops team members.
• Create preventive maintenance programs for consistency of the product
• Ensures updated safe work environment
• Is an inspirational leader able to motivate team members to be consistently engaged in serving others, always looking for that opportunity and outcome.
• You build strong partnerships with internal customers and outside vendors

• You possess excellent communication and leadership skills and are a strong,

• You are a proactive, self-starter who can work well both independently and as

• You are comfortable being a change agent and creating a welcoming environment
• You are confident and have the ability to think clearly on your feet and under

• You love to negotiate and create win-win situations for customers, owners,

• Overseeing and directing the daily operations for the Front Office, Maintenance,

• Daily Co-ordination with F&B Managers to ensure a seamless, thoughtful and excellent level of service.
• Directing, implementing and maintaining a service and management philosophy

• In conjunction with the General Manager, develop and implement strategies to

• Assist General Manager in development of budget; responsible for maintaining targeted goals within the budget.

• Develop and direct the performance of departmental managers and supervisors

• Be a leader and ambassador in maintaining the Arlo Team Member Culture through team member engagement, training and development.

• Assists in leading Safety Committee initiatives and Security provisions.
• Assist the General Manager in the protection and enhancement of all hotel assets

• A minimum of 3 -5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment.
• Intensive direct-experience in various hotel operational departments including

• Proven track record of designing and implementing service standards and

• Previous experience managing third party or leased space arrangements such as

• Strong financial acumen with an ability to partner with other departments to

• Proven ability to communicate professionally and tactfully in all interactions with

• Fire Safety Director (must obtain up to 6-9 months after employment commences)