Mitchell Rogers Injury Law (MRI) is a fast-growing personal injury law firm looking for a Director of Operations to help us execute our vision, lead our team, and take our firm to the next level.
This is more than an office manager role.
This is a leadership position for someone who can run the day-to-day operations of the firm, manage and develop our team, and bring structure, accountability, and momentum to everything we do.
You will work directly with the partners to implement strategy, improve systems, and ensure that our firm is operating at a high level across the board.
What You’ll Be Responsible For
Team Leadership & Management
Manage, support, and hold team members accountable across all roles
Lead training and onboarding for new hires
Foster a positive, high-performance team culture
Identify gaps in performance and proactively solve them
Operations & Systems
Oversee day-to-day operations of the firm
Create, refine, and enforce systems and processes
Ensure consistency, efficiency, and accountability across workflows
Keep everything organized, on track, and moving forward
Financial Oversight
Work with QuickBooks and internal reporting to monitor firm performance
Track key metrics and help identify areas for improvement
Assist with budgeting, forecasting, and financial organization
Marketing Coordination
Coordinate with marketing vendors and internal initiatives
Help ensure leads are handled properly and efficiently
Track performance and help improve conversion processes
Technology & Tools
Work within and help optimize our tech stack (Filevine, Slack, RingCentral, QuickBooks)
Troubleshoot basic issues and ensure the team is using systems correctly
Help implement new tools and processes as we grow
Requirements
We are looking for someone who is:
A proven leader with experience managing a team (previous management experience required)
Highly organized and obsessed with creating structure and order
Proactive and self-driven – you don’t wait to be told what to do
Accountable for results and comfortable holding others accountable
Tech-savvy and able to quickly learn and manage systems
A strong communicator who can work with both leadership and staff
Calm under pressure and able to solve problems quickly