Director of Operations, Janitorial Services

Overview

Benefits: ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM Employee Benefits | Staff & Management

Position Summary:

The Director of Operations – Janitorial Services provides strategic, financial, and operational leadership for a multi-site janitorial services portfolio. This role is accountable for service excellence, people leadership, client satisfaction, and financial performance across assigned accounts, districts, and/or branches.

The Director acts as a trusted advisor to senior client stakeholders, leads large and diverse frontline and management teams, and ensures consistent execution of ABM’s operational and safety standards. This position plays a critical role in driving operational efficiency, margin improvement, retention, and growth while reinforcing ABM’s culture of safety, accountability, and continuous improvement.

Responsibilities

Operational Leadership & Service Delivery

• Provide direct oversight of janitorial operations across a multi-site, multi-shift portfolio, including 24/7 environments where applicable.
• Ensure consistent execution of contract scope of work, staffing models, quality standards, and productivity targets.
• Develop and implement site-specific and portfolio-wide operational plans aligned with client expectations and ABM best practices.
• Conduct regular site visits, inspections, and performance reviews to ensure service excellence and compliance.
• Drive continuous improvement initiatives focused on quality, labor optimization, and operational efficiency.

Financial & P&L Accountability

• Maintain full P&L responsibility for assigned accounts or regions, including revenue, labor, supplies, equipment, and overhead.
• Develop, manage, and forecast accurate budgets; analyze financial performance and implement corrective actions as needed.
• Ensure effective labor management, cost controls, and margin optimization while maintaining service quality.
• Partner with internal teams to ensure accurate billing, collections, and financial reporting.
• Prepare and present regular financial and operational updates to senior leadership.

People Leadership & Talent Development

• Lead, coach, and develop a team of managers and supervisors, building a high-performing and engaged organization.
• Recruit, select, and retain operational leaders and frontline talent aligned with ABM’s values and performance expectations.
• Foster a culture of accountability, teamwork, safety, diversity, and inclusion.
• Ensure consistent execution of onboarding, training, performance management, and succession planning.
• Address performance issues, employee relations matters, and conflict resolution in a professional and timely manner.

Client Relationship Management

• Build and maintain strong, trusted relationships with senior client stakeholders.
• Serve as the primary escalation point for operational, service, or performance issues.
• Ensure timely and effective response to client concerns with a solutions-oriented mindset.
• Identify opportunities to enhance service delivery and strengthen client partnerships.
• Support growth initiatives by identifying and executing on incremental revenue opportunities in partnership with Sales.

Safety, Compliance & Risk Management

• Champion a strong safety culture across all sites, reinforcing ABM and client safety programs.
• Ensure compliance with OSHA requirements, local/state/federal regulations, and ABM policies.
• Lead safety training, incident investigations, and corrective action planning.
• Ensure proper documentation of training, certifications, inspections, and audits.

Strategy & Continuous Improvement

• Partner with senior leadership to align operational strategy with regional and enterprise objectives.
• Analyze data and performance metrics to identify trends, risks, and improvement opportunities.
• Lead process improvements, system adoption, and standardization initiatives.
• Support special projects, transitions, mobilizations, and client expansions as required.

Qualifications

Education & Experience

• Bachelor’s degree in Business, Operations, Facilities Management, or a related field preferred; equivalent experience considered.
• Minimum 7–10 years of progressive leadership experience within janitorial, custodial, or facility services operations.
• Demonstrated experience managing multi-site operations and large, diverse teams.
• Proven P&L ownership and strong financial acumen.
• Experience supporting complex environments (commercial office, manufacturing, aviation, healthcare, tech, or campus settings) preferred.

Knowledge, Skills & Abilities

• Strong leadership presence with the ability to influence at all levels of the organization.
• Deep understanding of janitorial operations, labor models, productivity standards, and quality control.
• Excellent financial, analytical, and problem-solving skills.
• Strong client relationship management and executive communication capabilities.
• Working knowledge of OSHA regulations and safety best practices.
• Proficiency with Microsoft Office and operational reporting tools.
• Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.