Director of Operations & Information Technology

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Description

Via is hiring a full-time Director of Operations & Technology to serve as the central steward of Via's operational infrastructure, ensuring day-to-day execution is handled with rigor and consistency while building the systems, vendor frameworks, and scalable platforms needed to support the agency's continued growth. This executive-level position is based on-site at our Bethlehem, PA office.

The Director of Operations & Technology is responsible for facilities, fleet, information technology coordination, phone and communication systems, security systems, vendor management, capital projects, administrative operations, and operational readiness across owned or leased primary locations and community sites program sites. The role also partners with the Chief Executive Officer, Chief Financial Officer, and Chief Services Officer on strategic initiatives, including facility expansion, capital planning, and operational readiness for new programs and sites.

You will ENJOY the following when working at VIA:

• Medical, vision and dental benefits at a minimal cost to the employee.
• 15 days (3 weeks) of paid vacation during your first year, increasing to 18 days after completing 1 year of employment.
• 9 paid Holidays. Including YOUR Birthday Holiday and Floating Cultural Holiday! Via is committed to maintaining an inclusive workforce and believes that an atmosphere of mutual respect for each other's differences adds quality to our services. Eligible employees may choose a paid day off, that is significant to them.
• 403(b) Retirement Savings Plan with discretionary annual contribution.
• Flexible Spending Account (FSA).
• Education assistance up to $5,000 per year for full-time employees.
• Education incentive: earn MORE when you obtain a degree or certification.
• Paid Training and mileage reimbursement.
• Professional Development Opportunities.
• Employee Assistance Program: Available to full-time employees starting on their first date of employment, offering confidential support services including counseling, financial guidance, legal assistance, and work-life resources for employees and their families.
• Casual work attire.
• Special employee events such as raffles, work anniversary celebrations, recognition awards and monthly celebration events.

As the Director of Operations & Information Technology you will:

Facilities & Real Estate

• Direct overall management of Via-owned and leased buildings, grounds, and equipment across all primary and program sites.
• Oversee the Facilities Maintenance Manager in executing preventive maintenance, service agreements, and inspections.
• Build and maintain facility renewals, service contracts, and routine maintenance calendars in a central operations system.
• Develop scopes of work, issue competitive bids, and evaluate outside contractors for repair and capital projects.
• Maintain compliance with OSHA, ODP, local building codes, fire safety, and licensing requirements across all sites.

Growth & Expansion

• Propose the annual capital project portfolio to the CEO and CFO, including prioritization, scope, budget, and sequencing.
• Execute approved capital projects end-to-end: scoping, bidding, contractor selection, budget management, schedule management, and closeout.
• Partner with the CFO on capital budgeting, financing decisions, and funder-restricted project tracking.

Fleet Management & Maintenance

• Provide overall leadership and management for the strategy and operations of the agency vehicle fleet of approximately 50 vehicles.
• Build and maintain the fleet numbering, registration, insurance, and preventive maintenance system.
• Manage the GeoTab and Surfsight dashcam program, including device assignments, audio alert configuration, and the GeoTab vendor relationship.
• Develop a multi-year vehicle acquisition, replacement, and disposition plan in partnership with the CFO.
• Manage vehicle insurance claims and loss reporting in partnership with Finance.

Information Technology, Security & Safety

• Serve as the internal point of contact for the outsourced IT provider and hold the provider accountable to service standards.
• Coordinate IT procurement, hardware refresh cycles, user onboarding and offboarding, and help desk escalations.
• Serve as the primary administrator for the phone system, phone directory, associated vendors, and mobile device program, including mobile lines and hotspots.
• Evaluate and recommend technology improvements, including AI tools such as the SETWorks AI rollout.
• Manage alarm systems, access control, and video camera monitoring across all Via locations.
• Manage building access and key administration, including key fobs, physical keys, and alarm codes for staff onboarding and offboarding, in coordination with HR and IT.
• Chair or co-chair the Health and Safety Committee.
• Build and maintain fire evacuation plans, disaster response procedures, and emergency readiness across sites.

Front Office & Administrative Operations

• Hold operational authority for the Front Office Manager on emergency protocols, traffic flow, parking, drop-off workflows, and visitor management standards.
• Serve as the primary internal escalation point for facilities, fleet, IT, and administrative operational issues.
• Manage equipment lease agreements including printers, copiers, postage meters, and similar office equipment.

Position Qualifications and Requirements Include:

• Bachelor's degree required in business administration, operations management, facilities management, engineering, or a related field; Master's degree preferred.
• Seven (7) or more years of progressively responsible operations leadership experience, including at least three (3) years supervising staff and vendors in complex environments.
• Demonstrated track record of designing, building, and implementing operational systems, processes, and documentation that improve consistency, scalability, and organizational effectiveness.
• Experience leading construction, renovation, or capital improvement projects from initial scoping through execution and closeout.
• Experience evaluating real estate and facilities decisions, including site assessments, lease versus capital considerations, and operational readiness for new locations.
• Must have experience overseeing facilities, fleet, vendor relationships, and coordination with outsourced information technology providers.
• Experience managing fleet operations and compliance with state or federally funded requirements (PennDOT or similar), preferred.
• Strong operational and financial acumen, with the ability to develop, manage, and monitor operating and capital project budgets in partnership with executive leadership.
• Working knowledge of workplace safety, facilities standards, and regulatory requirements, including OSHA, building codes, and related compliance expectations.
• Excellent written and verbal communication skills, with the ability to clearly convey expectations, procedures, and operational updates to staff and stakeholders.
• Strong organizational and project management skills, with demonstrated ability to manage multiple priorities across locations, timelines, and vendors.
• Proficiency with Microsoft 365, SharePoint, and operational or facilities management systems; experience with fleet telematics platforms (such as GeoTab) preferred.
• Experience in nonprofit, human services, or similarly regulated environments preferred.
• Valid Pennsylvania driver's license, access to a reliable personal vehicle, and ability to travel between Via facilities and community sites as required.
• Occasional after-hours, early morning, or emergency response may be required in support of operational continuity, safety incidents, weather events, or facility disruptions.

About Via

Established in 1952, Via of the Lehigh Valley (Via), is a 501(c)(3) nonprofit human services provider headquartered in the Bethlehem, PA serving people children and adults with disabilities in Lehigh, Northampton, Carbon, Monroe, Bucks and Berks counties.

Equity and inclusion are at the core of who we are. Via helps adults find and sustain employment within multiple industries and service sectors. Early Intervention therapists offer physical, occupational and speech therapy to children to advance competencies and reach developmental milestones. Programs for young adults focus on networking with peers and gaining vocational skills in preparation for life after graduation. Via helps individuals of all ages gain life skills, develop friendships, and learn how to take advantage of all the community has to offer. In addition to providing a variety of high-quality programs, Via also advocates for inclusion and equal access to community activities.

A complete description of the organization can be found at https://www.vianet.org/.

We invest in our team through training, career development and educational assistance. Our team enjoys a supportive work environment that encourages the success of the individuals we serve and our employees. This success comes from living our values: People, Growth, Teamwork, Community, Shared Ideas and Advocacy. Join our team and grow a fulfilling career with us!

CHANGE LIVES. WORK FOR VIA.

Via of the Lehigh Valley is an Equal Opportunity Employer of Women, Minorities, Protected Veterans, and Individuals with Disabilities.

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