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Director of Operations Home Care

Alliance Senior Care

Bingham Farms, MI

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JOB DETAILS
SALARY
$100,000–$120,000 Per Year
SKILLS
Administrative Skills, Business Growth, Communication Skills, Communication Systems, Conferences, Customer Retention/Renewal, Customer Support/Service, Dental Insurance, Detail Oriented, Documentation, Documentation Review, Federal Laws and Regulations, Health Insurance, Health Plan, Home Care, Leadership, Marketing, Metrics, Multitasking, Onboarding, Operational Improvement, Operations, Operations Management, Organizational Skills, Performance Analysis, Problem Solving Skills, Process Improvement, Resolve Customer Issues, Staff Training, State Laws and Regulations, System Operations, Team Lead/Manager, Training/Teaching
LOCATION
Bingham Farms, MI
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Profit sharing
  • Training & development


Director of Operations – Help Build and Strengthen a Growing Home Care Agency

We are a leader in providing quality In-Home Care to Seniors in the tri-county area.  I built this company on the core belief that every individual should be able to live out their lives as they choose.  We make it happen, allowing seniors to remain at home and independent.  

I believe leadership is about clarity, systems, and accountability—not micromanaging. I’m looking for a right-hand leader to help us scale with excellence and integrity. If you’re the kind of person who takes ownership, shows up with solutions, and gets things done—you’ll thrive here.

I am not looking for perfection. I am looking for a partner that is committed to the growth and development of themselves and the team they lead.



If that’s you—apply now and let’s meet.

 
About the Role
We’re looking for a Director of Operations to help lead and strengthen the day-to-day operations of a growing home care agency.
 
This is a hands-on leadership role for someone who enjoys being deeply involved in the business. You’ll work closely with the CEO and the office team to keep operations running smoothly, support staff, and help build the systems and processes that allow the agency to grow.
 
The person in this role needs to be organized, proactive, and comfortable taking ownership of problems and working through solutions. Some days will be focused on strategy and process improvement, and other days will involve jumping in to help solve operational challenges in real time.
 
Why You’ll Love This Role
  • You’ll have the opportunity to build and improve operational systems that make the business stronger.
  • Your work will directly impact client care, team performance, and business growth.
  • If you enjoy solving problems, improving processes, and helping teams succeed, this role gives you the chance to make a meaningful difference every day.
 
What You’ll Do
·       Operational Management
Oversee daily operations and ensure services are delivered consistently and efficiently. Work closely with scheduling, recruiting, and administrative staff to keep the branch running smoothly.
·       Team Leadership
Hire, train, and support the office team. Set clear expectations, help team members develop in their roles, and create an environment where people can do their best work.
·       Client Services
Conduct client intakes and assessments, develop care plans, and maintain oversight to ensure services meet client needs. Address concerns from clients, families, and caregivers when they arise.
·       Process Improvement
Identify opportunities to improve workflows and help implement systems that make the agency more efficient. This includes scheduling processes, onboarding, communication systems, and documentation practices.
·       Compliance & Quality
Ensure the branch operates in accordance with state, federal, and company regulations. Conduct routine documentation reviews and quality checks.
·       Business Performance
Track key operational metrics such as billable hours, staffing levels, recruiting performance, and client retention. Work with leadership to ensure the branch is positioned for stable growth.
 
What We’re Looking For
We’re looking for someone who is practical, dependable, and focused on getting things done.
 
The right person for this role:
  • Takes initiative and follows through
  • Is comfortable solving problems and making decisions
  • Is highly organized and detail-oriented
  • Can manage multiple priorities without losing track of important details
  • Communicates clearly and works well with different personalities
  • Is willing to step in and help wherever needed
 
Experience
  • 5+ years of leadership experience, preferably in home care, home health, senior services, or a related field
  • Experience managing teams and overseeing operational performance
  • Experience improving systems or operational workflows
  • Experience recruiting, hiring, and training staff
 
Bonus if you have previously worked as a caregiver or have hands-on experience in home care operations.
 
Benefits & Perks
  • Employer Sponsored Medical, Dental and Vision
  • Merit Based Bonus Opportunities
  • 401K Plan Matching and Profit Sharing 
  • Paid Time Off 
  • Opportunities for Advancement
And more to be covered at the interview…
 
 
Work Schedule
Office hours are Monday – Friday, 8 AM – 5 PM.
However, you will oversee operations that run 24/7, so occasional evenings and weekends may be required. Work primarily takes place in an office setting, but occasional visits to client homes, partner facilities, or conferences may be necessary. Ongoing community marketing efforts will also require driving.
 
Pay Range: $100,000 – $120,000 / yr 
 



This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.

About the Company

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Alliance Senior Care