Director of Operations

Chick-fil-A Hiring: Opening for a Highly Skilled Director of Operations

Are you looking for a dynamic work environment where teamwork and leadership thrive? Do you want to lead a motivated team in a people-focused and positive setting? If yes, this exciting opportunity at Chick-fil-A is perfect for you!

The Operations Director is responsible for overseeing the day-to-day operations of the restaurant, ensuring excellence in customer service, team leadership, and operational efficiency. This role partners closely with the Owner/Operator to drive performance, develop team members, and uphold brand standards.

Join Chick-fil-A, where working is more than just a job—it’s a chance to grow your leadership skills while contributing to your community. As a talented Director of Operations, you'll enjoy a flexible schedule and the rewarding experience of managing a beloved brand known for its outstanding culture and team development.

Key Responsibilities

• Lead daily restaurant operations ensuring excellence in customer service and team performance
• Develop and mentor a motivated team to achieve business goals and foster a positive work environment
• Manage schedules including 8 and 10-hour shifts, weekends, nights, holidays, and on-call duties

Operations Management

• Ensure smooth daily operations across all shifts
• Maintain high standards for food quality, safety, and cleanliness
• Monitor and improve operational systems and workflows
• Ensure compliance with all health, safety, and company regulations

Customer Experience

• Champion exceptional guest service and hospitality
• Resolve customer concerns promptly and professionally
• Analyze feedback and implement improvements

Financial Performance

• Manage labor, inventory, and cost controls
• Analyze financial reports and key performance indicators (KPIs)
• Drive sales growth and profitability initiatives

Strategic Execution

• Collaborate with Owner/Operator on business goals and strategy
• Lead execution of marketing and promotional initiative.
• Identify opportunities for operational improvements

Qualifications

• Bachelor’s degree preferred
• Proven leadership experience in administrative or business operations
• Ability to work on-site with flexibility for various shifts and overtime

Why Join Us?

• Work in a fun, loving, and enthusiastic culture focused on teamwork and growth
• Gain valuable leadership experience with a nationally recognized brand
• Enjoy a flexible schedule that supports work-life balance

Take the next step in your career with Chick-fil-A—apply today and become a vital part of our dynamic team!

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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