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Director of Operations | Full-Time | Charleston Coliseum and Convention Center

Oak View Group

Charleston, WV

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JOB DETAILS
SKILLS
Budget Management, Budgeting, Communication Skills, Computer Skills, Custodial Services, Datasheets, Disciplinary Action, Electrical Components, Employee Relations, Entertainment and Media, Equipment Safety, Event Management, Facilities Management, Federal Laws and Regulations, Groundskeeping, Hazardous Materials/Substances, Heavy Lifting, Housekeeping/Cleaning, Identify Issues, Landscaping, Leadership, Maintain Compliance, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Music, OSHA, Onboarding, Operations, Operations Management, Order Supplies, People Management, Performance Reviews, Performing Arts, Power Amplifier, Pricing, Problem Solving Skills, Product Testing, Project Planning, Regulations, Safety Training, Safety/Work Safety, Sales, Sports, Staff Training, State Laws and Regulations, Team Player, Theater, Training Program, Vendor/Supplier Relations, Volunteer Management, Waste Disposal
LOCATION
Charleston, WV
POSTED
4 days ago
Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Director of Operations manages, supervises, and coordinates the day-to-day operations of the venue, including but not limited to set-up/changeovers, custodial/building services, and landscaping/grounds. Provides overall administrative planning, direction, and policies to the operations team, assuring the highest quality service program to help in the rebooking of events. Ensures an effective and cost-efficient program by controlling the departmental operating budget. Provides highly responsible assistance to the General Manager, Assistant General Manager and the rest of the Executive Leadership team.

This role pays an annual salary of $72,000-$83,000 and is bonus eligible.

Benefits for Full-Time roles: Health, dental, and vision insurance; 401(k) savings plan; 401(k) matching; and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until August 7, 2026.

About the Venue

The Charleston Coliseum and Convention Center Complex, located in Charleston, West Virginia, boasts 529,000 sq. ft., including a 13,500-seat arena, 100,000 sq. ft. of meeting space with the largest room of 72,400 sq. ft., 50,000 sq. ft. of exhibit space, a 25,000 sq. ft. ballroom with ample pre-function spaces, and a 760-seat theater. The Charleston Coliseum & Convention Center hosts a variety of events, including sporting events, world-class entertainment, conventions, meetings, banquets, and other social events.

Responsibilities

  • Oversees daily event operational needs of the venue, event equipment inventory, housekeeping supplies, and equipment to facilitate event requests and services. This includes planning and coordination with labor providers, service providers, internal departments, etc. to facilitate the successful executions of events.
  • Oversees the hiring of personnel in the Operations and Housekeeping areas.
  • Oversees the creation, implementation, and improvement of job specific on-boarding and training programs for all operations department personnel.
  • Responsible for overseeing scheduling of personnel and payroll approval for all employees in the Operations department.
  • Provides critical feedback for all personnel in the Operations department.
  • Responsible for the equipment inventory of the venue.
  • Oversees the maintenance and organization of storage areas for the venue.
  • Conducts department meetings as required.
  • Maintain positive relationships with all facility vendors to ensure best quality service and pricing for goods and services.
  • Ensure all contracts that are engaged in between the venue and vendors are being managed and expectations are being met.
  • Provide information and pricing for the sales and events teams as required for events.
  • Oversees the operation of event set-up and tear-down, i.e., stage risers, tables, chairs, pipe and drape, lecterns, and other event needs.
  • Order supplies and materials for operations programs within budget guidelines; receive and maintain supplies.
  • Plan, direct, coordinate, and review the work plan for event setups and daily operations; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
  • Attend internal meetings representing the operations department and represent the venue at external meetings as deemed necessary.
  • Organize and execute health and safety training programs for all staff and help ensure compliance.
  • Maintain hazardous materials communication program and material safety data sheets; maintain knowledge of changes in pertinent federal, state, and local regulations.
  • Establish and maintain effective working relationships with staff, contractors, venue stakeholders, and venue users.
  • Develop, facilitate, and maintain a harmonious working relationship with all departments.
  • Manage subordinate supervisors who oversee employees in various functions. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; completing performance reviews; rewarding and disciplining employees; and addressing complaints and resolving problems.
  • Other duties as assigned by General Manager or Assistant General Manager.
Qualifications
  • B.A. or B.S. degree from an accredited college or university.
  • Minimum of 5-7 years' experience in facility operations management.
  • Must demonstrate knowledge of supervisory skills and experience in work crew supervision in facility operations.
  • Experience with operational characteristics, event services, event changeovers, housekeeping, event cleaning programs, and grounds maintenance.
  • Knowledge of OSHA requirements.
  • Knowledge of pertinent federal, state, and local laws, codes, and regulations.
  • Knowledge and experience of facility operations, including drayage, decorators, maintenance, housekeeping, trades, waste disposal, electrical, equipment, etc.
  • Advanced computer proficiency and Microsoft products knowledge, to include Excel, Word, and Outlook.
  • Working knowledge of equipment safety.
  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like, and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment
  • Ability to work well in a team-oriented, fast-paced, event-driven environment.
  • Ability to lift, carry, and move heavy objects on a regular basis.
  • Ability to work a variable schedule: evenings, weekends, and holidays as required.


Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

About the Company

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Oak View Group