Director of Operations (EOS Integrator) - Audio Visual Systems

IM Solutions is seeking a Director of Operations (EOS Integrator) to drive execution, accountability, and alignment across all departments. This role is responsible for translating the company’s vision into clear, actionable plans, improve operational efficiency, and lead teams to consistently deliver results. The ideal candidate brings strong leadership skills, a proven background in audio-visual systems and construction, and an entrepreneurial mindset. 

This position offers significant growth potential, including performance and leadership-based incentives that may lead to business ownership opportunities.

1. Operations Leadership:

• Oversee and hold accountable all major functions including Installation, Engineering, and Service/Maintenance
• Translate company vision into clear, executable plans and priorities (“Rocks”)
• Ensure all projects and departmental initiatives are completed on time, within scope, and within budget
• Drive operational efficiency, profitability, and scalability across the organization

2. Accountability & Execution:

• Maintain and enforce the company Accountability Chart
• Ensure the right people are in the right seats
• Hold leadership team members accountable to measurable KPIs and Scorecards
• Drive completion of quarterly and annual goals

3. Team Leadership and Development:

• Lead, coach, and develop department managers
• Foster a culture of discipline, accountability, and continuous improvement
• Resolve cross-functional issues and eliminate organizational silos
• Promote strong communication and collaboration across all teams

4. EOS Implementation & Business Rhythm:

• Lead weekly EOS Level 10 (L10) leadership meetings
• Ensure consistent use of EOS tools and processes across the organization
• Maintain Scorecards to track performance and drive data-based decisions
• Identify, prioritize, and solve key business issues

5. Visionary Alignment:

• Partner closely with the Visionary to filter and prioritize ideas
• Balance innovation with practical execution
• Maintain organizational focus and prevent distractions from core priorities

This is a partial list. Other duties may be assigned as needed.

• Lead and manage IM Solutions operations and Line of Business (LOB) functions
• Lead weekly leadership L10 meetings 
• Drive quarterly planning sessions and ensure execution of company Rocks
• Maintain and track company Scorecards and KPIs
• Identify, prioritize, and resolve company-wide issues
• Work closely with Leadership Team to implement policies, procedures, and systems
• Ensure alignment and communication across all departments
• Maintain a safe, productive, and high-performing work environment
• Communicate and resolve operational and customer-related issues effectively
• Work collaboratively with all IM Solutions staff for the greater good of the company

• Strong organizational and leadership skills managing teams of 10+ people
• Minimum of 7–10 years experience in operations, project management, or business leadership
• Minimum of 7-10 years experience in audio-visual systems and construction
• Proven ability to lead multiple departments and drive results
• Strong understanding of business operations, financial performance, and KPIs
• Experience with Entrepreneurial Operating System (EOS) or similar business frameworks
• Commitment to people management with dignity and respect
• Entrepreneurial experience and/or spirit
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Proficiency in business systems such as ERP, CRM, and Microsoft Office
• Ability to adapt to changing business needs and drive continuous improvement

• Support, contribute, and comply with the company’s Entrepreneurial Operating System (EOS)
• Align with the Core Values of IM Solutions
• Work well under pressure and maintain the highest standards of integrity and teamsmanship
• Be a strong executor who drives accountability and results

• Life-Long Learning - Personal commitment in learning inspires us to continually grow
• Others Focused - Building strong relationships with team, customers and community
• Positivity - Positive thinking will give us positive results
• Solutionist - Passionate and reliable problem solving is in our DNA

• Flexible 9/80 work schedule with every other Friday off
• Employee Incentive Plan based upon KPI performance
• Health, Dental and Vision Insurance
• Simple IRA with Company Match
• Paid time off
• Paid Holidays
• Comprehensive training program

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