This is a high-accountability operations mandate for a multi-trade leader to own the service delivery performance of a commercial facility maintenance and exterior services platform. The organization manages paving, snow, landscaping, and sweeping programs for multi-property retail and commercial portfolios — where vendor governance, site-level margin control, and national account delivery consistency define competitive advantage.
The incoming Director of Operations will own P&L performance, vendor network management, and service delivery across a multi-trade, multi-property portfolio. This is a role for an operator who builds systems and holds vendors and field teams accountable — a leader who understands that in multi-trade exterior services, margin is protected through process discipline, not reactive management.
KEY LEADERSHIP MANDATES
Operational P&L Ownership: Own revenue, gross margin, and EBITDA across all service lines with direct accountability for site-level cost performance and portfolio profitability.
Vendor Governance: Build and manage a multi-trade vendor network with clear performance standards, accountability systems, and compliance requirements that protect service quality and margin.
National Account Delivery: Ensure consistent, on-standard service delivery across multi-property national and regional retail and commercial portfolios — meeting SLAs and client KPIs at every site.
Site-Level Margin Control: Institutionalize job-cost tracking, vendor billing audit, and service efficiency standards that protect margin at the property level.
Multi-Trade Coordination: Orchestrate paving, snow, landscaping, and sweeping service delivery across simultaneous, geographically dispersed properties with precision scheduling and resource allocation.
Client Retention: Drive client satisfaction and contract retention through proactive communication, issue escalation discipline, and performance reporting that demonstrates value.
Overhead Scalability: Build operational systems and processes that scale the portfolio without proportional overhead increases — protecting EBITDA as the account base grows.
Field & Vendor Team Development: Recruit, develop, and hold accountable regional field managers and vendor partners capable of delivering at national account standards.
IDEAL EXECUTIVE PROFILE
The successful candidate is an experienced multi-trade operations leader with a track record of managing exterior facility maintenance programs for national or regional commercial and retail portfolios. You have owned operational P&Ls, built vendor governance systems, managed multi-trade service delivery, and driven margin performance through process discipline. You build systems that scale — and you hold vendors and field teams accountable to performance standards.
WHAT MAKES THIS OPPORTUNITY DISTINCT
This role offers operational command of an established multi-trade exterior facility maintenance platform with a strong national account base and growing service footprint. You will have the authority to build the vendor governance model, develop the field operations team, and drive EBITDA performance across a high-volume, multi-property portfolio. It is a high-leverage seat for an operations leader ready to own delivery at scale.