WHY THIS ROLE
Most restaurant leadership roles ask you to run a department. This one asks you to run a restaurant. As the Operations Director at our Colleyville Blvd. & Main Chick-fil-A, you are the standard-bearer — the leader who represents the Operator's vision, holds the culture in place, and drives excellence across every function when it matters most. If you've spent your career building toward a role with real authority, real accountability, and real impact, this is it.
ABOUT COLLEYVILLE BLVD. & MAIN CHICK-FIL-A
We are a people-first Chick-fil-A location built on a foundation of remarkable hospitality, operational excellence, and intentional leadership development. Our Operator is deeply invested in building a restaurant that is not just successful — but exceptional. We are building a culture where leaders grow, guests win, and team members thrive. The Director of Operations is the person who makes that culture real every day.
WHAT YOU'LL DO
• Serve as the highest-ranking leader in the restaurant in the Operator's absence — owning the standard across all functions and all shifts.
• Lead and develop a director-level team across FOH, BOH, Talent, Sales & Brand Growth, and Community & Marketing.
• Drive guest experience outcomes across all channels: dining room, drive-thru, mobile, delivery, and catering.
• Manage the financial health of the restaurant — food cost, labor, profitability, payroll, vendor relationships, and end-of-month reporting.
• Maintain elite operational compliance across all systems: AHA, InFORM, food safety, thawing, prep, and scheduling.
• Build a culture of accountability and growth by coaching in real time, holding standards with consistency, and developing high-potential leaders.
• Partner directly with the Operator on strategic priorities, KPI reviews, and the long-term vision for the restaurant.
WHAT WE'RE LOOKING FOR
• A proven senior leader with a track record of driving results through others in a high-volume, fast-paced environment.
• Operationally excellent — deeply familiar with the systems, metrics, and disciplines that make a great restaurant run.
• Financially fluent, with experience managing P&L, labor, food cost, and expense oversight.
• A builder of people and culture — someone who develops leaders intentionally and holds teams accountable with clarity and care.
• Guest-obsessed, with a genuine commitment to 2nd Mile hospitality at every level of the operation.
• Highly organized and administratively strong — comfortable owning payroll, vendor management, scheduling systems, and reporting.
• A communicator who leads with confidence, earns trust quickly, and represents the Operator's vision faithfully.
• Prior restaurant management or multi-unit leadership experience strongly preferred; Chick-fil-A experience a plus.
• Deep alignment with Chick-fil-A's mission, values, and the Winning Hearts Every Day strategy.
WHAT WE OFFER
• Competitive compensation commensurate with experience.
• Paid time off (PTO).
• Health insurance with supplemented premiums.
• 401(k) with a generous company matching program.
• A high-autonomy leadership role with direct partnership with the Owner/Operator.
• A strong, growing director team and a culture that invests in leadership development.
• Scholarship opportunities through Chick-fil-A's national program.
• Sundays off — always.
• Meal discounts and team perks.
PHYSICAL REQUIREMENTS & SCHEDULE
• Must be available to work weekends (Saturday availability required).
• Ability to lift and carry 10–40 lbs on a regular basis.
• Ability to stand for extended periods throughout each shift.
• Willingness to work outdoors in all weather conditions as needed.
• Flexible schedule required to support restaurant operations across all dayparts, including opening and closing.
• Reliable transportation required.
This is a rare opportunity to lead at the highest level in one of the most respected brands in the industry. If you're ready to own it — apply today.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.